Postbank is inviting South African job seekers with strong communication skills and a passion for helping customers to apply for Customer Service Consultant positions in 2025. These roles are offered on a 12-month fixed-term contract and are ideal for applicants with experience in an Inbound Contact Centre environment.
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If you are confident over the phone, customer-focused, and eager to grow your career in a reputable financial institution, this is an excellent opportunity to gain experience and contribute to Postbank’s customer service excellence.
Quick Overview
| Opportunity | Postbank Customer Service Consultant (X6 Posts) |
| Contract Type | 12 Months Fixed-Term Contract |
| Department | Inbound Contact Centre |
| Location | South Africa (Postbank Contact Centre) |
| Closing Date | Not specified – Apply as soon as possible |
| How to Apply | Email CV to: RecruitmentSN@postbank.co.za |
| Minimum Requirements | Grade 12 + 1–2 years’ call centre experience |
About Postbank
Postbank is one of South Africa’s long-standing financial institutions focused on providing safe, accessible, and affordable banking services to citizens across the country. As part of the South African Post Office Group, Postbank plays a key role in advancing financial inclusion, delivering savings products, and supporting communities through accessible banking solutions.
Its Contact Centre is central to its customer care operations—ensuring clients receive timely assistance, correct information, and professional service when engaging with the bank telephonically.
Purpose of the Job
The Customer Service Consultant will respond to customer queries and complaints within the Inbound Contact Centre. The consultant will provide clear communication, excellent service, and effective problem-solving to ensure customer satisfaction.
Key Responsibilities
As a Customer Service Consultant, the successful applicant will be expected to:
- Answer incoming calls from customers promptly
- Resolve queries and complaints in line with Postbank protocols
- Ensure call answering, call handling and call waiting KPIs are met
- Provide professional, friendly, and efficient customer service
- Log, escalate and report potential risks or issues when identified
- Follow TCF (Treating Customers Fairly) principles
- Maintain high-quality standards and operational compliance
Requirements
To qualify for these positions, you must have:
Minimum Qualifications
- Grade 12 (Matric)
- 1–2 years’ customer service experience in an Inbound Call Centre
- Computer literacy (MS Office)
Knowledge & Skills
- Strong understanding of call centre telephony systems
- Fluent in English (any additional language is an advantage)
- Good understanding of Customer Service and Treating Customers Fairly (TCF) principles
- Must have a hands-on, proactive approach to work
- Excellent communication and problem-solving skills
How to Apply
If you meet the requirements and wish to be considered, email your CV to: RecruitmentSN@postbank.co.za
Important:
In the subject line, clearly state:
“Customer Service Consultant – 2025”
DOWNLOAD THE POSTBANK VACANCIES ADVERT HERE
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Frequently Asked Questions (FAQ)
- Is this a permanent position?
No. The contract is for 12 months only.
- Do I need call centre experience?
Yes. You must have 1–2 years of experience in an inbound contact centre environment.
- Are these remote (work-from-home) positions?
No indication was provided. These roles are generally office-based.
- What languages are preferred?
English is essential. Additional South African languages are an advantage.
- How many positions are available?
There are six (6) vacancies.
- Is there an application closing date?
A closing date is not specified. Apply as soon as possible.
- Must I attach certificates?
The advert only requests the CV, but attaching supporting documents (certificates, ID) is recommended.
- Can I apply without Matric?
No. Matric is a minimum requirement.
- Where are the positions based?
Within the Postbank Inbound Contact Centre, typically in a centralised location.
- What subject should I use when emailing my CV?
Use: “Customer Service Consultant – 2025”
CLOSING DATE: 21 NOVEMBER 2025
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Disclaimer
- Edupstairs is not a recruitment agency and does not charge any fees to job seekers.
- We do not accept applications on behalf of Postbank.
- All information is published as received from the employer.
- Always verify company details before submitting personal documents.
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