If you are unemployed, living in Gauteng, and looking for a real entry point into the medical aid, health insurance, and contact centre industry, the Momentum Contact Centre Learnership Programme 2026 could be the opportunity that changes your career trajectory.
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Momentum Health, part of the Momentum Metropolitan Group, has officially opened applications for its 12-month Contact Centre Learnership, offering young South Africans the chance to gain a nationally recognised qualification while receiving practical workplace experience in a professional corporate environment.
This is not just a short course. It is a formal learnership that leads to an Occupational Certificate: Health Care Benefits Advisor (NQF Level 5) — a qualification that is in demand across medical schemes, insurance companies, administrators, and call centres nationwide.
Quick Overview
| Detail | Information |
| Organisation | Momentum Health (Momentum Metropolitan Group) |
| Programme | Contact Centre Learnership |
| Qualification | Occupational Certificate: Health Care Benefits Advisor (NQF Level 5) |
| SAQA ID | 105030 |
| Reference Number | MMH250228-11 |
| Duration | 12 Months |
| Start Date | 01 February 2026 |
| End Date | 31 January 2027 |
| Closing Date | 12 January 2026 |
| Location | Centurion, Gauteng |
| Employment Type | Temporary (Learnership) |
| Age Requirement | 18 – 30 years |
| Who Can Apply | Unemployed South African youth |
| People with Disabilities | Encouraged to apply |
Understanding the Opportunity
South Africa’s youth unemployment rate remains critically high, and one of the biggest challenges young people face is lack of work experience — even when they have Matric.
Learnerships like this one are designed specifically to solve that problem.
The Momentum Contact Centre Learnership combines:
- Structured classroom learning
- Hands-on workplace training
- Real client interaction
- Industry-aligned assessments
By the end of the programme, learners are not just leaving with a certificate — they leave with practical experience, workplace exposure, and a professional track record that makes them employable across multiple sectors.
Why this Learnership Matters
A learnership is a formal work-based learning programme registered with a SETA and aligned to a national qualification.
This Momentum learnership leads to:
Occupational Certificate: Health Care Benefits Advisor (NQF Level 5)
This qualification equips learners with:
- Knowledge of medical aid products
- Health care benefits administration skills
- Client advisory and contact centre expertise
- Compliance and industry standards knowledge
Important:
While completion does not guarantee permanent employment, it significantly improves employability and opens doors across the health and insurance industries.
Minimum Requirements
To qualify, you must meet all of the following:
Education
- Completed Grade 12 (Matric)
- Mathematics: 40% minimum
OR - Mathematical Literacy: 60% minimum
- English plus one other South African language: 50% minimum
Personal Criteria
- South African citizen
- 18 – 30 years old
- Unemployed
- Not studying (full-time or part-time)
- Have not completed the same learnership before
- Able to commit for 12 months
- Able to commute to Centurion independently
Added Advantage
- Computer literacy (MS Word, email, basic systems)
Inclusivity
- People with disabilities are strongly encouraged to apply
Documents You Must Upload
Ensure your documents are clear, certified, and valid:
- Certified copy of ID
- Certified copy of Matric certificate
- Certification must be not older than 3 months
Failure to upload correct documents is one of the top reasons applications are rejected.
Duties & Responsibilities During the Learnership
Learners will be expected to actively participate in both training and workplace duties, including:
- Attending classroom-based training sessions
- Participating in on-the-job practical training
- Learning Momentum Health products, policies, and procedures
- Handling client-related queries under supervision
- Completing logbooks for workplace learning
- Compiling a Portfolio of Evidence (PoE) for SETA submission
- Completing formative and summative assessments
- Using internal systems and operational tools
- Writing and passing the EISA examination
- Upholding Momentum Group values and professional conduct
This is not a passive programme — learners are treated as developing professionals.
Key Competencies Momentum Is Looking For
Momentum is looking beyond marks. Successful learners usually demonstrate:
- Strong attention to detail
- Commitment to the medical scheme and health industry
- Ability to work under pressure
- Client-centric mindset
- Clear communication skills
- Problem-solving ability
- Teamwork and collaboration
- Self-discipline and accountability
These skills are transferable far beyond the learnership itself.
How to Apply
APPLY FOR THE MOMENTUM CONTACT CENTRE LEARNERSHIP PROGRAMME 2026 HERE
Before you Apply, Check the Edupstairs Youth Tools Hub below that can be helpful in your application
- Edupstairs Financial Literacy Mini-School
- Grow your Confidence – 30-day Challenge
- SA Bursary Probability Checker
- Edupstairs Simple CV Builder Tool
- Edupstairs AI Cover Letter Generator Tool
- Edupstairs Learnership Application Checklist Tool
- Edupstairs Internship Application Checklist Tool
- Edupstairs Interview Q & A Coach Tool
- SA Youth Apprenticeship Readiness Quiz
- Edupstairs Learnership Stipend Calculator Tool
- NSFAS Funding Eligibility Checker Tool
- Edupstairs Qualification-to-Career Pathways Tool
- South African Salary Explorer Tool
- TVET College Enrolment Eligibility Checker Tool
- Edupstairs Career Personality Tool
- Daily Career Score Tracker
- Learnership and Internship Readiness Quiz
Edupstairs Advice (Read This Carefully)
This learnership is ideal if:
- You want corporate exposure
- You are interested in healthcare, insurance, or customer service
- You are serious about building a long-term career
Pro Tip:
Prepare a clean, professional CV, double-check your documents, and apply early. Many Momentum learnerships close before the deadline due to high application volumes.
Career Growth Path After This Learnership
Completing this learnership can open doors to roles such as:
- Contact Centre Agent (Medical Aid / Insurance)
- Health Care Benefits Advisor
- Client Service Consultant
- Medical Scheme Administrator
- Call Centre Team Support
- Claims Administrator
- Customer Experience Consultant
With experience, learners may later progress into:
- Senior consultant roles
- Quality assurance
- Team leadership
- Operations support
- Training and facilitation
Many former learners across the industry use this qualification as a launchpad into permanent employment.
Frequently Asked Questions (FAQ)
- Is this a paid learnership?
Yes. Learnerships typically include a monthly stipend, although the exact amount is not always advertised.
- Can I apply if I live outside Gauteng?
This programme is specifically targeted at Gauteng residents who can commute to Centurion.
- Is this permanent employment?
No. It is a temporary learnership, but it significantly improves future job prospects.
- Can I study while on the learnership?
No. You may not be registered at any tertiary institution during the programme.
- Do I need experience?
No prior work experience is required.
CLOSING DATE: 12 JANUARY 2026
You can also:
- View latest Internships
- View latest Learnerships
- View Latest Bursaries
- View latest Government jobs
- View latest Company Vacancies
- View latest Municipality vacancies
- Visit the Edupstairs blog for daily updates
Disclaimer
- Applicants must verify the legitimacy of this opportunity on the official Momentum Metropolitan careers portal
- Edupstairs is not a recruiter and does not charge any fees
- Momentum will never ask for payment to apply
- Only shortlisted candidates will be contacted
EDUPSTAIRS IS A REGISTERED NON-PROFIT ORGANISATION NPO No: 232 – 182, PUBLIC BENEFIT ORGANISATION (PBO): 930066984. EDUPSTAIRS DOES NOT, IN ANY WAY OR FORM, SOLICIT MONEY OR CV’S FROM PEOPLE FOR JOBS. PLEASE BE AWARE OF PHONY JOB POSTINGS AND RECRUITMENT FRAUD. FOR MORE INFORMATION VISIT OUR SCAM/FRAUD ALERT PAGE HERE
