The Road Accident Fund (RAF) invites suitably qualified applicants to apply for their Claims Investigation Officer Vacancies (X3 Posts). The closing date for applications is the 17th January 2025
POSTS: CLAIMS INVESTIGATION OFFICERS X3
- Division: Operations
- Reference No: 4888
- Location: Johannesburg, Gauteng, ZA
- Employment Type: Fixed Term Contract
- A.S.K Grade: 10
- Job Posting Salary: R434,656.00
- Duration: 12 Months Contract
PURPOSE OF THE JOB:
The Officer: Claims Investigations is responsible for effectively and efficiently providing investigative support services for claims lodged against the Road Accident Fund (RAF).
KEY PERFORMANCE AREAS:
Investigation and Assessment of Claims lodged
- Trace insured driver / witnesses to consult and obtain statements and docket
- Ensure that a proper sketch plan of an accident scene is drawn as part of the investigation and asseessment process.
- Ensure that clear photographs of an accident scene, faces of the people interviewed, damaged vehicles and injuries to a person is taken as part of the investigation process.
- Obtain and / verify existing affidavits from different parties (e.g. claimants, witnesses, employers, etc.).
- Identify possible fraud and corruption and escalate to Forensic Investigation Department (FID).
- Testify in Court cases when a claimant is quilty and accused of fraud.
- Provide assistance in ensuring witness presence at court
Administrative Support:
- Validate supporting documents (e.g. employment details, paternity/ maternity details, SARS documents, etc.) for all related quantum investigations.
- Verify details of the claimant and those injured in an accident through Natis and Cross Check systems (e.g. ID no, contact numbers, address/s, employment details etc.)
- Verify the details of secondary vehicle/s involved in the accident to detarmine the owner/s.
- Quality check the supporting documents from stakeholders to determine the validity of the logged claim
- Validate loss of earnings
- Provide progress reports as per the internal services level agreement
Document and Records Management:
- Monitor and maintain an effective filing system
- Ensure that files are correctly categorised and stored to ensure a smooth retrieval of documents
- Administer the records management and filing processes in line with the RAF filing plan
- Ensure confidentiality of all documents under control and that correspondence from the department office reaches intended recipients
- Perform File Retrieval in Archive Services
Stakeholder Management:
- Provide advice to different parties (e.g. claimants, witnesses, employers, etc.)
- Handle any assessments associated complaints
- Maintain relationships with internal and external stakeholders.
QUALIFICATIONS:
- NQF 7 (Bachelor’s degree or Advanced Diploma) related qualification to discipline.
- Driver’s License.
- Completed training as an investigator will be an added advantage.
- Being a certified fraud examiner will be an added advantage.
Experience:
- Relevant 3 years’ experience in a similar environment.
- Experience in merit and quantum investigations will be an added advantage.
APPLICATIONS:
APPLY FOR THE CLAIMS INVESTIGATION OFFICER VACANCIES AT THE RAF HERE
CLOSING DATE: 17 JANUARY 2025
EDUPSTAIRS IS A REGISTERED NON-PROFIT ORGANISATION NPO No: 232 – 182, PUBLIC BENEFIT ORGANISATION (PBO): 930066984. EDUPSTAIRS DOES NOT, IN ANY WAY OR FORM, SOLICIT MONEY OR CV’S FROM PEOPLE FOR JOBS. PLEASE BE AWARE OF PHONY JOB POSTINGS AND RECRUITMENT FRAUD. FOR MORE INFORMATION VISIT OUR SCAM/FRAUD ALERT PAGE HERE
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