Gauteng Department of Health Teletracer – HAST Vacancies 2026 (X50 Posts) for Matric Applicants

The details below are drawn from the official Gauteng Professional Job Centre advert. The position is a government vacancy, not an internship or learnership.

Vacancy detail	Advertised information
Employer	Gauteng Department of Health
Post	TELETRACER – HAST
Directorate	HAST (HIV/AIDS, sexually transmitted infections and TB programmes)
Advertised vacancies	50 posts
Reference number	REFS/057386 (portal prints refs/057386)
Locations	Ekurhuleni, Johannesburg, Tshwane, Sedibeng and West Rand
Salary	R201,093.00 per annum, Salary Level 4, plus benefits
Minimum education	Grade 12 / Senior Certificate or equivalent
Other requirements	Computer literacy, numeracy, communication and telephone etiquette, basic administration, confidentiality, time management and Batho Pele knowledge
Added advantage	Knowledge of HAST patient tracing
Language ability	Local languages are described as often preferred, not universally mandatory
Work experience	No explicit minimum years listed in the requirements; see the separate portal-screening question below
Initial documents	Fully completed and signed new Z83 plus recently updated comprehensive CV
Application method	Strictly online at Gauteng Government eRecruitment
Enquiries	Mr Johannes Mphoka — 060 572 7390
Closing date	20 November 2026 (closing time not provided)
Application destination	Official Teletracer – HAST listing

The advert does not specify a number of positions per district, a fixed contract duration, an exact worksite, a shift pattern or the time of day when applications close. Do not assume an equal split of 10 posts in each district.

A patient who misses a clinic appointment may face transport challenges, changing contact details, fear of judgement, financial difficulties or other barriers. The department describes teletracers as part of the healthcare team supporting continuity of care for people receiving treatment for HIV, TB or other chronic conditions.

A teletracer helps make approved attempts to reconnect patients with their healthcare facilities, records outcomes and asks clinical colleagues to assist when needs extend beyond the administrative role. The work combines human empathy with accurate recordkeeping.

This is not a nursing or counselling licence. A teletracer must operate within the approved scripts and institutional procedures and should never independently provide a diagnosis, change medication or make clinical treatment decisions.

When considering whether the career suits you, use the Edupstairs Career Discovery tool and the Career & Qualification Explorer to compare other service and health-administration career pathways.

The vacancy advert gives five health districts but does not say exactly how many posts each district receives. The 50 positions are a combined total across the listed locations.

Advertised district	Reference	Allocation
Ekurhuleni	REFS/057386	Number of allocated posts not stated
Johannesburg	REFS/057386	Number of allocated posts not stated
Tshwane	REFS/057386	Number of allocated posts not stated
Sedibeng	REFS/057386	Number of allocated posts not stated
West Rand	REFS/057386	Number of allocated posts not stated

The location of the final placement, whether the portal permits a district preference and whether you must reside in a particular district should be confirmed in the actual application form or with the recruiting department. This guide does not impose a residency condition that the advert does not expressly list.

The official requirements identify Grade 12/Senior Certificate or equivalent and a collection of practical competencies. That is different from announcing that everyone with Matric automatically qualifies or will be shortlisted.

• Grade 12 / Senior Certificate or equivalent qualification.
• Basic knowledge of administrative processes and an ability to handle information.
• Communication, listening, telephone etiquette and interpersonal skills.
• Numeracy and computer literacy, including understanding Microsoft Office programs.
• Knowledge of HIV/TB programmes, the importance of privacy and maintaining confidentiality.
• Ability to work under pressure, solve problems and manage time effectively.
• A responsive, constructive attitude and awareness of Batho Pele public-service principles.

The department lists prior HAST tracing knowledge as an added advantage. It does not state a universal compulsory teletracing certificate, a professional nursing registration, a tertiary degree or a driver’s licence as a requirement for this position.

Applicants sometimes exclude themselves by treating advantageous experience as compulsory. Other people do the opposite and ignore core competencies. Neither approach is useful.

Item	How to interpret the notice
Grade 12 or equivalent	Minimum educational requirement
Computer literacy and telephone etiquette	Advertised competencies
Knowledge of HAST tracing	Added advantage
Ability to speak local languages	Described as often preferred
Formal nursing qualification	Not specified as a requirement
Tier.Net certificate	Not specified as a compulsory certificate
Driver’s licence	Not expressly required for this post
One year in Public Service	Appears as a portal criteria question; not stated as minimum in the requirements paragraph

The safest application strategy is to respond truthfully to every official screening question. Do not change your answers to make them match what you think the employer wants.

The official Gauteng vacancy page includes a criteria question asking, “Do you have 1 year of experience in public service?” Yet its main requirements text does not expressly list one year of public-service employment as a mandatory condition.

This discrepancy should not be hidden. It might be a supplementary screening question, but its exact effect on eligibility is not explained on the published page. Edupstairs cannot confirm whether answering “No” disqualifies an applicant.

If you have never worked in the Public Service, answer honestly and consult the live recruitment form or enquire with Mr Johannes Mphoka (060 572 7390) if you need the employer to clarify how the question is used. Avoid paying third parties who promise to change your screening outcome.

HAST refers to the public-health programme area associated with HIV, AIDS, sexually transmitted infections and tuberculosis. Teletracers may also support the follow-up of certain chronic-care patients according to their assigned clinic procedures.

The job is important because missed appointments can interrupt follow-up services. The advert describes tracing patients who have missed appointments or defaulted on prescribed treatment, encouraging a return to care and coordinating with health professionals.

Applicants are not expected to diagnose TB or HIV, prescribe medication or determine treatment outcomes independently. The employer’s duties emphasise authorised contact, tracing documentation, confidentiality and referral.

For those exploring the wider healthcare workforce, use the National Skills Intelligence Explorer to investigate occupation and qualification pathways; that research tool is not part of the Teletracer selection criteria.

A typical workflow illustrated from the advertised duties could begin with receiving authorised follow-up tasks, checking approved contact information, placing calls using an approved script and documenting the outcome accurately.

1. Confirm the assigned tracing task in the authorised system.
2. Follow the employer-approved procedure to contact a patient or appropriate contact number.
3. Take reasonable steps to protect privacy before discussing any sensitive issue.
4. Listen respectfully and explain the appropriate way to reconnect with the healthcare facility.
5. Record the contact attempt and agreed next step in the approved system.
6. Refer unresolved medical, safeguarding or social concerns to qualified clinical or case-management staff.
7. Compile accurate daily, weekly or monthly tracing reports as requested.

This is a training illustration, not an operational manual or an instruction to contact anyone using information obtained outside authorised government systems.

Good telephone etiquette in a health setting is not just being friendly. It includes confirming you are speaking with the right person in a privacy-preserving way, remaining calm and following approved identity-verification and disclosure policies.

Illustrative safe opening: “Good day. My name is [first name] and I am calling from [official facility]. May I speak privately with [person], please?” Only continue according to the clinic’s authorised script and identity-check procedure. This is a general communication example, not an approved Gauteng Health script.

Avoid leaving sensitive medical details in voicemail messages or with family members. Do not tell someone else about an individual’s health status, medication or clinic attendance. If the intended recipient is unavailable, follow the employer’s callback and recordkeeping rules.

You can practise telephone language with a fictional scenario and develop concise examples for your CV using the Edupstairs ATS CV Assistant.

Imagine that you call an approved number and a different person answers. They ask why the clinic is calling and whether the intended person has HIV. What would a privacy-conscious teletracer do?

The appropriate response is not to disclose or confirm someone else’s medical status. Follow the approved call-handling procedure, keep the conversation neutral, and if necessary arrange a safe return call without revealing confidential information.

This scenario is fictional and intended to reinforce confidentiality. It is not an official Gauteng Department of Health assessment question, and the exact words used must be the employer’s authorised script.

The purpose of outreach is to encourage appropriate reconnection with the health system—not to pressure, threaten or blame patients. Some people may be anxious, at work, travelling or struggling with practical barriers.

A constructive teletracer listens without judgement, avoids making promises about treatment, explains the approved next step and routes more complex needs to the appropriate counsellor, nurse or case manager. Stigma-sensitive communication is essential when working with sensitive health matters.

An applicant could prepare by reflecting on genuine experiences where they kept calm, dealt respectfully with a frustrated person or followed rules while helping someone. Choose examples from actual work, study, volunteering or community activities; do not invent professional patient-care experience.

The employer says some tracing may happen through SMS as well as phone calls. Written communication can be visible to other people who use or borrow the same device. It is therefore important not to put sensitive diagnoses, medication, HIV/TB status or personal health information into an unauthorised message.

Only send messages when the employer permits them and provides an approved template or method. If you are uncertain whether a message is safe, ask your supervisor for the applicable policy before sending it.

These lessons are also relevant to other administrative government jobs involving sensitive information; explore Edupstairs Government Entry-Level Jobs for roles with different duties and skills.

The vacancy mentions entering tracing outcomes into Tier.Net or other approved systems. That is a duty of the appointed employee, not proof that an applicant must already be certified in Tier.Net.

Accurate reporting may require recording whether a call was attempted, whether the intended patient was reached, whether follow-up was arranged, and whether a complex issue was referred. The exact authorised fields and access rights are determined by the department.

Never download real patient records for practice or upload clinic lists to an online AI service or public spreadsheet. A safe way to prepare is to learn ordinary spreadsheet concepts using fictional data only.

Applicants who need foundational computer training can investigate relevant programmes through the TVET College Explorer or SETA Platform without assuming either supplies a compulsory certificate for this vacancy.

The advert requires tracing reports at daily, weekly and monthly intervals. A good report reflects what really happened rather than what would look impressive on a dashboard.

Training concept	What it means
Attempted contacts	Number of authorised tracing attempts for the reporting period
Reachable vs not reached	Record the result accurately according to the approved categories
Follow-up status	Capture the approved next step or referral outcome
Referral for help	Flag cases needing a clinical or social-service response
Data quality	Identify duplicates, missing fields and inconsistent entries before submission

These are conceptual reporting categories to help readers understand the role, not an exact government Tier.Net screen or a requirement to invent patient-level statistics.

Consider a purely fictional report in which 12 calls were attempted, 7 reached the intended person, and 5 did not. A supervisor asks you to change the number of successful contacts to 10 so the report looks better.

You should not falsify the outcome. Recheck the authorised source records, explain the discrepancy and escalate inappropriate instructions through the correct workplace process. Accurate reporting is central to public-health administration.

This example illustrates integrity and numeracy, but it is not evidence that the employer uses this exact test.

The advertisement specifically mentions knowledge of the Batho Pele principles, a public-service approach that includes consultation, service standards, access, courtesy, information, openness, redress and value for money.

In the teletracer context, these principles support respectful interactions, accurate communication, responsible handling of complaints and equitable treatment. Batho Pele does not override patient confidentiality or give staff permission to disclose private medical details to unauthorised people.

For interview preparation, think of a real example where you remained courteous under pressure or helped someone understand a process without making promises you could not keep.

The advertised competencies combine human and technical abilities. Neither a perfect speaking voice nor a long CV will replace the ability to follow a script, listen carefully, capture accurate information and safeguard confidential material.

Competency	Demonstration
Communication	Speak clearly, listen, use respectful language and communicate within your role
Telephone etiquette	Confirm the correct recipient and follow approved scripts
Numeracy	Record and check routine totals accurately
Computer literacy	Use Microsoft Office and authorised record systems
Administration	Register and track official documents; prepare timely reports
Problem solving	Escalate cases beyond your authority rather than guessing
Time management	Complete assigned follow-up tasks and reports within agreed timelines
Confidentiality	Safeguard information and avoid inappropriate disclosure

Highlight the competencies you can truthfully demonstrate. Do not claim to be a nurse, counsellor or certified health-data specialist if you are not.

The official listing advertises R201,093.00 per annum at Salary Level 4, plus benefits. This is a stated annual salary, not a guaranteed monthly take-home amount. Tax, pension and other deductions depend on individual employment conditions.

The vacancy does not specify a fixed contract term, exact shift patterns, overtime compensation, allocation of jobs among districts or a particular starting date. These must not be added to the advert as if confirmed.

Before accepting any appointment, candidates should obtain the actual employment offer and its terms from the department. Do not pay anyone to “secure” these 50 positions.

The employer requires a fully completed and signed new Z83 application form and a recently updated comprehensive CV at the online application stage. Missing these documents may lead to disqualification.

• Prepare your Z83 with the exact post title TELETRACER – HAST and reference REFS/057386.
• Use the Edupstairs Guided Z83 Assistant for step-by-step completion, then review and sign the finished form as required.
• Use the ATS CV & Cover Letter Assistant to tailor an accurate CV to communication, computer, confidentiality and administrative competencies.
• Follow the official Gauteng portal’s file formats and upload instructions rather than sending the application to the help email.
• According to the advert, shortlisted applicants may later be asked for certified qualifications and other documents not older than six months before or on interview day.
• Where a qualification was obtained outside South Africa, check the employer’s SAQA evaluation requirements.

Official public-service Z83 information is also available from the DPSA documents website. The online portal decides what file uploads it accepts.

There is one advertised reference for these 50 positions. Applications must be submitted online via the Gauteng Professional Job Centre. The department expressly rejects hand-delivered, emailed and faxed job applications.

1. Open the official TELETRACER – HAST vacancy — REFS/057386.
2. Create a candidate account or sign in to Gauteng eRecruitment using your own credentials.
3. Read the vacancy requirements and the live criteria questions carefully.
4. Complete your candidate profile using truthful education and experience details.
5. Prepare and sign the new Z83 and attach your comprehensive CV as the portal requires.
6. Check the reference number, contact details, submitted files and any consent or declaration fields.
7. Submit before 20 November 2026; no exact closing hour is published in the listing.
8. Keep the portal’s acknowledgement, if generated, and monitor the contact method used in your application.

For technical assistance with the online application process, email healthjobqueries@gauteng.gov.za. Do not send job applications to that inbox.

Before clicking submit, ask yourself the following questions:

• Did I select TELETRACER – HAST, not Data Capturer or Mobile Driver?
• Is my reference number REFS/057386?
• Have I correctly described my Grade 12 certificate or equivalent qualification?
• Did I answer the portal’s public-service experience question honestly?
• Is my new Z83 complete and signed, and does my CV give detailed, accurate information?
• Have I checked attachments and the official portal’s file requirements?
• Am I submitting through the government portal before the deadline?
• Have I avoided sharing personal documents with unofficial recruiters or unknown WhatsApp contacts?

Use your own secure device if possible and log out of public computers. An applicant should not send personal documents to Edupstairs or post them in public comments.

The official listing states that applications may not be individually acknowledged because of the high volume expected. Correspondence is limited to shortlisted candidates.

The advert says that if you do not hear from the department within three months after closing, regard the application as unsuccessful. It also describes possible criminal-record, citizenship, credit, qualification and employment verification checks and, where appropriate, skills or knowledge assessments and medical surveillance.

Candidates should confirm any interview invitation using legitimate government contact information rather than relying on forwarded messages. Nobody should ask you to pay an “administration fee” to move to the shortlist.

There is no verified official Teletracer question paper supplied with this vacancy. Useful preparation can still focus on core role scenarios: protecting confidentiality, handling an upset caller, documenting follow-up outcomes accurately, and knowing when to refer a problem to a healthcare professional.

• Explain your understanding of the difference between an administrative tracing role and a clinical judgement.
• Prepare a truthful example of good telephone service, data handling or teamwork.
• Review the meaning of Batho Pele and professional conduct.
• Practise basic Microsoft Word and Excel functions with fictional training data.
• Know the vacancy reference, employer, advertised duties and your real qualification.

Edupstairs quizzes are educational practice only and are not leaked, licensed or endorsed government selection assessments. The Ask Edupstairs AI tool may help you rehearse interview explanations, but should not be given real patient information or confidential records.

A person’s HIV, TB or other health information can be highly sensitive. The vacancy expressly demands confidentiality, and safe performance would require following the department’s data-protection and access rules.

• Use patient contact details only when authorised for assigned official work.
• Do not reveal a diagnosis or treatment status to another person who answers the phone.
• Never save patient lists on personal devices or submit them to public AI chatbots.
• Do not post identifiable examples from work on social media or in a public portfolio.
• Report suspected unauthorised access through the proper employer channel.

This section gives general privacy-conscious preparation advice rather than legal or clinical instruction. The department’s approved scripts, training and systems govern day-to-day practice.

A tertiary qualification is not advertised as compulsory for these Teletracer posts. However, some readers may want to pursue health administration, health information systems, public health, social work, psychology or related studies in the longer term.

Use the Edupstairs University Explorer to research South African universities, possible programmes and admissions information. Compare the actual institutional prospectus and course accreditation before applying.

University study is a separate longer-term pathway, not something the Department of Health says applicants must complete for REFS/057386.

The Edupstairs TVET College Explorer can help readers identify public TVET institutions and examine study routes related to office administration, computer practice, information processing and public-sector service.

If your current computer skills are limited, practise typing accuracy, file naming, spreadsheet basics and professional email etiquette. These are suggestions for improving readiness—not requirements for a separate course certificate in this vacancy.

Always confirm with the college which qualification it offers, entry requirements, accreditation and whether any advertised funding or workplace placement actually exists.

People who enjoy helping others, keeping detailed records and working with information may also want to explore related careers, including health information clerks, programme administrators, records officers and patient-facing service roles.

• Career & Qualification Explorer — investigate occupations and recognised qualification pathways.
• Career Discovery — reflect on the kinds of work tasks and interests that suit you.
• National Skills Intelligence Explorer — explore broader career and skills research.

None of these Edupstairs tools is an official Gauteng Health screening system. They complement the opportunity guide and help with future career planning.

Use the SETA Platform to explore training and workplace-development options, such as relevant administration, ICT and services programmes. A programme appearing in a SETA catalogue does not mean the current intake is open or that it qualifies you automatically for REFS/057386.

• Create a professional ATS CV — present truthful communication and administrative experience.
• Guided Z83 Assistant — complete the new government application form carefully.
• Government Entry-Level Jobs Explorer — compare new state vacancies and deadlines.
• Youth Employment Eligibility Checker — investigate other youth employment pathways; not an official Teletracer eligibility ruling.
• Company Entry-Level Jobs Board — explore roles outside the Public Service.
• Ask Edupstairs AI — get help understanding career terminology without exposing private health information.

These internal links form the core Edupstairs application-and-career support cluster requested for this interactive article.

The following links lead to separate Edupstairs articles and resources. They are not additional Teletracer positions. Each has its own employer, reference numbers and deadlines; inspect the relevant official notice.

• Gauteng Department of Health Mobile Driver – HAST Vacancies 2026 (X25). Gauteng HAST transport vacancy; Grade 10 and driving experience; a separate application.
• Limpopo Education Administration Clerk Vacancies 2026 (X1,040). Matric-level public-service clerical jobs in Limpopo; separate closing date and process.
• Department of Correctional Services Vacancies 2027. Professional DCS vacancies closing 16 November 2026; not a Matric-only corrections intake.
• DLRRD Internships 2026–2028 — All 54 Advertised Fields. 24-month graduate internships covering multiple disciplines; qualifications differ.
• DMPR Learner Inspector Programme 2026–2029. Separate public-sector learner inspector pathway in technical disciplines.
• Correctional Services Careers 2027: How to Qualify. Long-term corrections career preparation; not an open intake.
• Latest DPSA Government Jobs and Vacancies. Live searchable official government vacancies and closing dates.
• Latest Government Vacancies Published on Edupstairs. Browse fresh public-sector articles and updates.

You may also browse the latest Edupstairs Government Vacancies articles or use the DPSA Entry-Level Government Jobs tool. Listings change and previously published articles may describe closed opportunities.

There are a few actions that can improve the accuracy of your application without claiming that you need paid training or privileged contacts.

1. Day 1 — Read: confirm Grade 12 eligibility, reference REFS/057386, five districts and the requirements on the official portal. Clarify the public-service-experience screening question if necessary.
2. Day 2 — Prepare: complete and sign the new Z83, review your detailed CV and practise one fictional confidentiality scenario plus basic Microsoft Office skills.
3. Day 3 — Check and submit: compare every form entry with your true documents, verify that attachments open correctly, and apply well before the advertised closing date.

Do not postpone submitting a complete application just to finish optional exercises. The department decides who qualifies, and Edupstairs cannot influence its recruitment selection.

Primary source: Gauteng Provincial Government — TELETRACER – HAST, refs/057386. Checked on 9 November 2026. Key claims about posts, salary, requirements, duties, locations and deadline come from that public employer listing.

This article is independently published by Edupstairs and is not an official Department of Health recruitment communication. Edupstairs does not shortlist applicants, accept patient data, issue assessment certificates, charge application fees or promise appointments. Always use the official eRecruitment portal to submit an application.

The fictional call, SMS, recordkeeping and ethics exercises are educational examples, not official departmental scripts, leaked assessments or clinical guidance. The university, TVET, SETA, Career Discovery, National Skills Intelligence, CV and Z83 links are independent Edupstairs support resources and do not create new Teletracer application requirements.

The official advertisement includes a question about one year of public-service experience, while the requirements paragraph does not specify that as a minimum. The article intentionally discloses that ambiguity instead of interpreting it as a guaranteed acceptance or disqualification. No closing time, shift hours, district-specific post allocations or employment duration has been invented.

Never pay anyone to apply. If an offer or recruitment message appears suspicious, compare it to Gauteng’s official recruitment portal and the department’s published contact details.