Blue Label Telecoms invites suitably qualified applicants to apply for their Permanent Services Call Centre Administrators (X7 Posts). These vacancies were listed on the 6th May 2025
POSTS: CALL CENTRE AGENTS X7
- Industry: Telecommunications
- Job Type: Permanent
- Salary: Market Related
- Location: Midrand
- Ref: BL-543
JOB PURPOSE:
In this role, you will be the first point of contact for our customers and stakeholders, handling inbound enquiries and making outbound service calls. Your ability to communicate effectively, manage customer relationships, and provide accurate, timely support will be key to your success.
KEY RESPONSIBILITIES:
- Handle and log all first-line customer and stakeholder enquiries using internal systems.
- Conduct outbound calls to follow up on feedback and service matters.
- Engage customers with empathy and professionalism across multiple communication channels.
- Ensure accurate data capture and timely resolution of queries.
- Provide feedback and support to clients and service providers.
- Meet service KPIs including turnaround times, productivity, and quality standards.
- Identify upselling opportunities and retain customers through informed conversations.
- Escalate and follow up on incidents to ensure resolution.
- Deliver performance reports and insights to line managers.
REQUIREMENTS:
- Matric certificate (essential).
- 1–2 years of experience in an inbound/outbound contact centre.
- At least 6 months in a customer service role.
- Willingness to work flexible hours if needed.
COMPETENCIES:
- Strong verbal and written communication skills.
- Excellent customer service and active listening skills.
- Computer literate with the ability to navigate multiple systems.
- Ability to multitask, prioritize and work under pressure.
- A collaborative team player with problem-solving abilities.
- Willingness to work flexible hours if needed.
APPLICATIONS:
APPLY FOR THE BLUE LABEL TELECOMS PERMANENT SERVICES CALL CENTRE ADMINISTRATORS HERE
LISTED DATE: 06 MAY 2025
EDUPSTAIRS IS A REGISTERED NON-PROFIT ORGANISATION NPO No: 232 – 182, PUBLIC BENEFIT ORGANISATION (PBO): 930066984. EDUPSTAIRS DOES NOT, IN ANY WAY OR FORM, SOLICIT MONEY OR CV’S FROM PEOPLE FOR JOBS. PLEASE BE AWARE OF PHONY JOB POSTINGS AND RECRUITMENT FRAUD. FOR MORE INFORMATION VISIT OUR SCAM/FRAUD ALERT PAGE HERE
