If you are passionate about helping people, enjoy solving problems, and want a career where you wake up every day knowing you’re making a difference—this opportunity is for you.
The South African National Roads Agency SOC Ltd (SANRAL) is recruiting 45 Customer Service Centre Agents for 2025. These positions are based at the Central Operations Centre (COC) in Centurion, Gauteng, and offer a permanent, full-time career in a nationally respected organisation.
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For many young South Africans, breaking into stable employment is tough. But opportunities like this—clear requirements, solid training, long-term security, and strong organisational support—don’t come often. If you meet the criteria, this is your sign to apply boldly.
Quick Overview
| Feature | Details |
| Hiring Organisation | South African National Roads Agency SOC Ltd (SANRAL) |
| Post | Customer Service Centre Agents (X45 Posts) |
| Location | Central Operations Centre, 36 Assegai Wood Road, Centurion |
| Contract Type | Permanent, Full-Time |
| Closing Date | 05 December 2025 |
| Minimum Qualification | NQF Level 5 Higher Certificate |
| Experience Required | 3 years in customer-facing environment |
| Application Documents | CV, certified qualifications, references |
About SANRAL
The South African National Roads Agency SOC Ltd (SANRAL) is one of the most respected state-owned entities in the country. Established in 1998, SANRAL manages national roads, supports road safety, builds critical infrastructure, and ensures millions of South Africans travel safely daily.
SANRAL’s mission goes beyond roads—it is about:
- Connecting communities
- Supporting economic growth
- Building world-class transport systems
- Improving the everyday travel experience of citizens
Their Customer Service Centre plays a vital role in this mission. Every phone call answered, every query resolved, and every motorist assisted contributes to a safer, more efficient South Africa.
Why This Opportunity Matters
Customer service is one of the most in-demand careers in South Africa. It is a gateway role that builds communication, administration, digital, and conflict-resolution skills—skills needed in banking, call centres, logistics, government, retail, aviation, and corporate offices.
With SANRAL being a reputable organisation, having this job on your CV instantly positions you for future opportunities.
If you’re looking for:
- A stable salary
- A permanent position
- A reputable employer
- Growth opportunities
- Skills you can use anywhere
…then this job is a powerful career starter.
Job Overview: Customer Service Centre Agent
As a SANRAL Customer Service Centre Agent, you are the first point of contact for thousands of road users. Your role is not just to answer phone calls—it is to ensure customer satisfaction, protect SANRAL’s reputation, and provide accurate information that keeps the system running smoothly.
Key Responsibilities
- Deliver Excellent Customer Service
You will engage with customers through various channels—including phone, email, and digital platforms—ensuring every query is resolved efficiently.
- Maintain a Professional and Empathetic Attitude
This includes staying calm under pressure, understanding customer concerns, and finding solutions with professionalism.
- Respond Promptly to Customer Inquiries
Whether it’s a road-related question, account query, or mobile app assistance request, quick and accurate responses are essential.
- Assist With SANRAL’s Mobile App
Part of your role includes helping users navigate and resolve issues related to the SANRAL mobile app.
- Support Account-Based Ticketing (ABT) Users
Many motorists rely on ABT systems. You will assist them with account queries, updates, and troubleshooting.
- Meet Customer Satisfaction Scorecard Benchmarks
SANRAL measures service quality. Your performance directly contributes to the organisation’s customer satisfaction KPIs.
Minimum Requirements
To qualify for these posts, applicants must meet the following criteria:
Educational Qualification
An NQF Level 5 Higher Certificate in:
- Business Administration
- Customer Service Management
- Customer Care
- Call Centre Management
- Retail Management
- Office Administration
- Or any relevant discipline
Experience
You must have a minimum of three (3) years’ experience in any customer-facing environment, such as:
- Call centres
- Retail customer service
- Bank teller or consultant roles
- Office administration
- Hospitality
Skills Needed
- Excellent communication
- Problem-solving ability
- Basic digital literacy
- Patience and emotional intelligence
- Ability to multitask
How to Apply
If you meet the criteria and are ready to deliver outstanding customer service, prepare the following:
Required Documents:
- A comprehensive CV
- Certified copies of your qualifications
- Contactable references
APPLY FOR THE SANRAL CUSTOMER SERVICE CENTRE AGENT VACANCIES HERE
Before you Apply, Check the Edupstairs Youth Tools Hub below that can be helpful in your application
- SA Bursary Probability Checker
- Edupstairs Simple CV Builder Tool
- Edupstairs AI Cover Letter Generator Tool
- Edupstairs Learnership Application Checklist Tool
- Edupstairs Internship Application Checklist Tool
- Edupstairs Interview Q & A Coach Tool
- Edupstairs Learnership Stipend Calculator Tool
- NSFAS Funding Eligibility Checker Tool
- Edupstairs Qualification-to-Career Pathways Tool
- South African Salary Explorer Tool
- TVET College Enrolment Eligibility Checker Tool
- Edupstairs Career Personality Tool
- Daily Career Score Tracker
Edupstairs Advice
If you qualify, submit your application as early as possible. Many applicants lose out simply because they apply late or submit incomplete documents.
Here’s how to stand out:
- Use the Edupstairs CV Builder to create a professional CV.
- Write a strong cover letter using the Cover Letter Generator.
- Highlight customer service achievements—not just duties.
- Show your digital skills (apps, call centre systems, CRM tools).
- Make sure all your certificates are recently certified.
You have everything to gain—apply boldly.
Career Growth Path After This
Working for SANRAL opens many doors. After a few years, you can progress into roles such as:
- Customer Service Supervisor
- Call Centre Team Leader
- Administrative Officer
- Operations Coordinator
- Training and Quality Assurance Officer
- Communications/PR roles
- Mobile App Support Specialist
- IT Support (ABT systems)
- Office Manager
SANRAL is well-known for supporting internal growth—this role is the perfect foundation.
Frequently Asked Questions (FAQ’s)
- What is the salary for SANRAL Customer Service Centre Agents?
SANRAL does not disclose the salary in the advert, but permanent positions typically include competitive remuneration based on experience.
- Is this a permanent position?
Yes, the position is full-time and permanent.
- Do I need experience?
Yes, a minimum of three years in a customer-facing environment is required.
- What if my qualification is different but still relevant?
If your Higher Certificate is in administration, communication, service, or business, you can still apply.
- Where will the agents be based?
At the Central Operations Centre in Centurion, Gauteng.
- What is Account-Based Ticketing (ABT)?
ABT is SANRAL’s system that allows road users to manage toll accounts electronically.
- Will there be training?
Yes, SANRAL typically provides training for its digital platforms and customer support systems.
- Can I apply if I live outside Gauteng?
Yes, but you must be willing to relocate at your own cost.
- Do I need a driver’s license?
Not required for this position.
- How competitive are these posts?
With 45 posts available, the competition is moderate—apply early and ensure your documents are correct.
CLOSING DATE: 05 DECEMBER 2025
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Disclaimers
- Edupstairs does not accept applications on behalf of SANRAL.
- Always verify details on SANRAL’s official platforms.
- This post is for informational and educational purposes only.
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