If you have a passion for helping people, solving problems, and creating smooth customer experiences, then this opportunity is tailor-made for you. SANRAL is recruiting 38 Contact Centre Agents for 2025, and this could be your breakthrough into a stable, professional, and nationally recognised customer service career.
- Track Your Daily Career Score here
- Create and Download your CV for these Vacancies here
- Create a Motivational Letter for these Vacancies here
- Practise Interview Questions and Answers for these Vacancies Here
- Check if these Vacancies Match your Career Choice
- View more 2026 Government Vacancies here
This article breaks everything down in a simple, motivational, and practical way—so you know exactly what the job is about, who can apply, and how to submit a competitive application before the deadline.
Quick Overview
| Opportunity | SANRAL Contact Centre Agents Vacancies 2025 |
| Posts Available | X38 |
| Location | Central Operations Centre, Centurion, Gauteng |
| Contract Type | Permanent, Full-Time |
| Closing Date | 5 December 2025 |
| Minimum Qualification | NQF Level 5 Certificate in Contact Centre/Customer Service |
| Experience Required | 3 years in a contact/call centre environment |
| Bonus Skills | CRM, telephony systems (SMARTZ/Avaya) |
| Organisation | The South African National Roads Agency SOC Ltd (SANRAL) |
About SANRAL
The South African National Roads Agency SOC Ltd (SANRAL) is responsible for planning, developing, managing, and maintaining South Africa’s national road network. Established in 1998, SANRAL plays a major role in the country’s transport infrastructure—ensuring safe, efficient, and reliable movement.
But SANRAL is also known for something else:
Quality customer service.
Millions of road users rely on SANRAL’s services such as:
- tolling assistance
- e-toll account queries
- road information services
- mobile app support
- general road user guidance
Because of SANRAL’s high service standards, the Contact Centre plays a crucial role in keeping customers informed, listened to, and supported. Joining this team means you become the voice of SANRAL—helping South Africans navigate their journeys with confidence.
Why This Opportunity Matters
South Africa’s customer service industry is growing fast.
Contact centres are no longer just call-answering places—they are:
- customer engagement hubs
- tech-driven support environments
- career launchpads for young professionals
By joining SANRAL, you are aligning yourself with:
- a respected employer
- a stable income
- a permanent job
- an organisation offering growth
- national-level customer service exposure
This is not just a “call centre job.”
It is a professional career path.
What the Job Involves
Here’s what you will be doing daily as a Contact Centre Agent at SANRAL:
- Responding to customer queries
You will engage with customers through:
- phone calls
- emails
- messaging platforms
- digital customer service channels
Your role is to assist road users quickly, accurately, and professionally.
- Logging cases using CRM systems
Every conversation or query must be captured in a Customer Relationship Management (CRM) system. This helps SANRAL track issues, follow up efficiently, and maintain high service standards.
- Providing accurate information on e-tolling and SANRAL services
You’ll be expected to know SANRAL offerings well, including:
- e-toll billing
- account status support
- the SANRAL mobile app
- customer profile updates
- road information
Training will be provided, but strong attention to detail is crucial.
- Delivering excellent customer experiences
This includes:
- being patient
- remaining calm under pressure
- showing empathy
- communicating clearly
- solving problems effectively
Customers must leave every interaction feeling respected and supported.
- Meeting performance targets
Daily and monthly targets ensure efficiency, including:
- response time
- resolution rate
- customer satisfaction score
- call handling quality
Working in a performance-driven environment prepares you for future career growth.
Minimum Requirements – Do You Qualify?
To be considered, you must have:
- Educational Requirement
NQF Level 5 Certificate in:
- Contact Centre Support
- Customer Service
- or a related discipline
This qualification ensures you understand customer service principles and communication standards.
- Relevant Experience
At least 3 years working in:
- a call centre
- contact centre
- customer support operations
This ensures you already know basic systems, customer handling techniques, and call quality standards.
Advantageous Skills That Will Boost Your Application
Your application will stand out if you have:
CRM System Experience
Example platforms include:
- Zendesk
- Freshdesk
- Salesforce
- Dynamics 365
- or SANRAL-specific CRM systems
This shows you can capture customer cases accurately.
Telephony System Knowledge
Knowing systems such as:
- SMARTZ
- Avaya
- or any other call routing platform
…is a strong bonus and improves your chances.
How to Apply – Step-by-Step Guide
If you meet all requirements, follow these steps:
- Prepare Your Documents
You must include:
- A detailed CV (highlight your customer service and call centre experience)
- Certified copies of your qualifications
- Contactable references (preferably supervisors or managers)
- Write a Clean, Professional Email or Upload Application
Your application must clearly state:
- the position you are applying for
- your full name
- your contact details
- Submit Before the Deadline
Late applications will not be accepted, so do not wait until the last day.
APPLY FOR THE SANRAL CONTACT CENTRE AGENT VACANCIES HERE
Before you Apply, Check the Edupstairs Youth Tools Hub below that can be helpful in your application
- SA Bursary Probability Checker
- Edupstairs Simple CV Builder Tool
- Edupstairs AI Cover Letter Generator Tool
- Edupstairs Learnership Application Checklist Tool
- Edupstairs Internship Application Checklist Tool
- Edupstairs Interview Q & A Coach Tool
- Edupstairs Learnership Stipend Calculator Tool
- NSFAS Funding Eligibility Checker Tool
- Edupstairs Qualification-to-Career Pathways Tool
- South African Salary Explorer Tool
- TVET College Enrolment Eligibility Checker Tool
- Edupstairs Career Personality Tool
- Daily Career Score Tracker
Edupstairs Advice – Read This Before You Apply
To increase your chances:
Tailor your CV
Highlight:
- customer service duties
- telephony systems
- CRM experience
- communication skills
- performance achievements (targets met)
Keep your documents certified
Make sure certifications are not older than 3 months.
Apply early
Early applicants often get reviewed first.
Prepare for assessments
You may be tested on communication, typing, and problem-solving.
Show enthusiasm and empathy
Customer service roles require emotional intelligence—show it in your cover letter.
Career Growth Path After This
Once you enter SANRAL’s customer service ecosystem, you open doors to:
- Senior Contact Centre Agent
With experience and strong performance.
- Team Leader
Supervising a group of agents and managing performance.
- Quality Assurance Officer
Monitoring call quality, customer satisfaction, and compliance.
- Workforce Planner
Managing staffing, schedules, and call demand.
- Customer Service Trainer
Facilitating onboarding and upskilling programmes.
- Service Manager or CRM Specialist
Managing bigger teams and system optimisation.
This role is the foundation for many future opportunities in corporate customer experience management.
Frequently Asked Questions (FAQ)
- Is the SANRAL Contact Centre Agent role permanent?
Yes, it is a permanent full-time position.
- Where is the job located?
At the Central Operations Centre (COC) in Centurion, Gauteng.
- Do I need call centre experience?
Yes. Three years of relevant experience is required.
- What qualification must I have?
An NQF Level 5 Certificate in Customer Service or Contact Centre.
- Do I need CRM experience?
Not mandatory, but it is an advantage.
- Can I apply without a telephony systems background?
Yes, but having SMARTZ or Avaya experience gives you an edge.
- Will I receive training?
Yes, SANRAL provides onboarding training.
- Is the salary disclosed?
Not in the vacancy notice, but SANRAL salaries are competitive.
- Can I apply if I live outside Gauteng?
Yes—but relocation costs are normally your responsibility.
- When is the closing date?
5 December 2025.
You can also:
- View latest Internships
- View latest Learnerships
- View Latest Bursaries
- View latest Government jobs
- View latest Company Vacancies
- View latest Municipality vacancies
- Visit the Edupstairs blog for daily updates
Disclaimer
Edupstairs is not affiliated with SANRAL or any government department. The information contained in this article is published for educational and informational purposes only to help applicants understand the opportunity and its requirements. While every effort is made to ensure the accuracy of the details at the time of publication, Edupstairs does not guarantee completeness, timeliness, or official updates.
Applicants are strongly encouraged to verify all information directly with the official SANRAL vacancy notice or authorised recruitment channels before applying. Edupstairs does not accept responsibility for any potential errors, changes, or outcomes related to the application process.
EDUPSTAIRS IS A REGISTERED NON-PROFIT ORGANISATION NPO No: 232 – 182, PUBLIC BENEFIT ORGANISATION (PBO): 930066984. EDUPSTAIRS DOES NOT, IN ANY WAY OR FORM, SOLICIT MONEY OR CV’S FROM PEOPLE FOR JOBS. PLEASE BE AWARE OF PHONY JOB POSTINGS AND RECRUITMENT FRAUD. FOR MORE INFORMATION VISIT OUR SCAM/FRAUD ALERT PAGE HERE
