Redial BPO Call‑center Learnership Programme 2026/2027 for Unemployed Youth

Ready to start a career in the international BPO industry? Redial BPO is recruiting for a 12‑month USA Call Center Learnership in Roodepoort, Gauteng. This is a practical, on‑site programme that combines structured training with hands‑on experience supporting international customers—ideal for applicants with Matric who are currently unemployed and want to build skills in customer service, sales and contact centre operations.

Quick overview

About the organisation

Redial BPO operates in the business process outsourcing sector and delivers contact centre services for international customers. This learnership focuses on exposure to an international (USA) call centre environment and offers coaching and mentorship alongside practical on‑the‑job experience.

What the role involves

This is an entry‑level learnership aimed at giving you the real‑world experience and workplace skills needed to progress in a BPO career. You will be trained to handle customer enquiries and sales interactions for US‑based customers, using CRM and contact centre systems. The programme blends classroom‑style coaching with hands‑on shifts in a live contact centre.

Duties and responsibilities

• Respond to inbound calls and enquiries from international (USA) customers.
• Use CRM and contact centre systems to log interactions and follow procedures.
• Deliver customer service with a focus on professionalism and problem solving.
• Apply sales and objection‑handling techniques where required.
• Participate in training sessions, coaching and mentorship activities.
• Work scheduled USA shifts, which may include evenings, weekends and public holidays.
• Contribute to team targets and maintain quality standards set by the centre.

Requirements explained clearly

• Qualification: Grade 12 (Matric).
• Language: Excellent spoken and written English; clear, neutral telephone voice suitable for US customer interactions.
• Experience: 3–6 months BPO experience in a call centre environment (practical experience in telephony or contact centre roles).
• Computer skills: Basic computer literacy — familiarity with MS Word, Excel and Outlook.
• Availability: Willingness to work USA shifts including evenings, weekends and public holidays where required.
• Employment status: Currently unemployed.
• Work arrangement: On‑site in Roodepoort, Gauteng.

Who should consider applying

Apply if you meet the minimum requirements and want structured, on‑the‑job training in the BPO sector. This learnership suits:

• Recent Matric graduates seeking their first substantial workplace experience in customer service or sales.
• Individuals with short‑term call centre experience (3–6 months) who want further coaching and exposure to international customers.
• Job seekers who can work USA shifts and who are currently unemployed.
• People who are motivated to learn, comfortable speaking with customers in English, and eager to develop contact centre competencies.

Application checklist

Before you apply, prepare the following so your submission is complete and relevant:

1. Updated CV highlighting Matric, call centre experience (include months and employer), and any customer service or sales roles.
2. Copy of your Matric certificate (or clear statement in your CV of Matric with dates and school).
3. Contact details for one or two referees who can confirm your BPO or customer service experience.
4. ID document (South African ID or relevant identity document).
5. Brief cover note or paragraph explaining your availability for USA shifts and why you want a BPO career.
6. Examples of computer literacy (note MS Word, Excel, Outlook skills in your CV; consider listing specific tasks you can perform).

How to apply

Apply online via the Redial BPO application page

Click the link, follow the on‑screen application prompts and upload your CV and supporting documents as required.

Create a Job Specific ATS CV and a Cover Letter Here

Edupstairs Advice: making your application stand out

• Lead with relevant experience: If you have 3–6 months’ call centre experience, put it at the top of your CV. State the number of months, the nature of calls handled, and any performance highlights (for example, average handling time or customer satisfaction if known).
• Demonstrate your voice and English ability: Use clear, concise language in your CV and cover note. If you have any informal customer service examples (volunteer work, retail, telephonic roles), show how you handled customers and resolved issues.
• Be explicit about shift availability: State your willingness to work USA shifts, evenings, weekends and public holidays. This is a selection factor.
• Show basic IT competence: Mention MS Word, Excel and Outlook and any tasks you can perform (e.g., creating spreadsheets, basic formulas, sending professional emails).
• Prepare for a phone screening: The employer will assess your telephone voice, English and professionalism. Practice answering common customer service questions and ensure you can speak in a neutral, clear tone.
• References and proof of experience: Have referees ready who can confirm your BPO or customer service experience. Brief them so they can speak to your reliability and attitude.
• Beware of fraud: Redial BPO will never request payment for applications, interviews or placements. If anyone asks you to pay during recruitment, treat it as fraudulent and report it to Redial BPO immediately.

Tools you may find useful:

• RDP / BNG Housing Eligibility Checker
• SASSA Grant Eligibility Checker
• SAPS / Metro / Traffic / DCS Eligibility Checker
• Youth Employment Eligibility Checker
• SA Bursary & NSFAS Eligibility Checker
• UIF Benefits Eligibility Checker and Payment Estimator

View Other Employment Opportunities here

• Government Entry Level Jobs
• Company Entry Level Jobs
• South African Teaching Posts

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Frequently asked questions

1. Will I be paid during the learnership?The programme offers a monthly stipend.
2. Is prior call centre experience mandatory?The minimum requirement is 3–6 months’ BPO experience in a call centre. Make sure your CV clearly shows this experience and include contactable referees.
3. Do I need to be available for USA shifts?Yes. You must be willing to work USA shifts, which may include evenings, weekends and public holidays where required.
4. Can I apply if I am currently employed?The programme requires applicants to be currently unemployed.
5. What will I learn during the learnership?Training covers customer service excellence, effective communication, sales and objection handling, CRM and contact centre systems, professional workplace skills, and working in an international BPO environment.
6. Is the programme remote or on‑site?This is an on‑site position based in Roodepoort, Gauteng.
7. Will I receive a formal qualification at the end?Information about formal certification or qualifications on completion is not specified here; confirm the outcome on the employer application page.

You can also:

• View latest Internships
• View latest Learnerships
• View Latest Bursaries
• View latest Government jobs
• View latest Company Vacancies
• View latest Municipality vacancies
• Visit the Edupstairs blog for daily updates

Disclaimer

Please confirm final details—such as exact stipend amount, start dates, selection timelines and certification—on Redial BPO’s official application page before making decisions or plans.

EDUPSTAIRS IS A REGISTERED NON-PROFIT ORGANISATION NPO No: 232 – 182, PUBLIC BENEFIT ORGANISATION (PBO): 930066984. EDUPSTAIRS DOES NOT, IN ANY WAY OR FORM, SOLICIT MONEY OR CV’S FROM PEOPLE FOR JOBS. PLEASE BE AWARE OF PHONY JOB POSTINGS AND RECRUITMENT FRAUD. USE THE EDUPSTAIRS SCAM DETECTOR TOOL TO SPOT A SCAM BEFORE YOU APPLY