The following Government Departments are looking for suitably qualified applicants to apply for their various Call Centre Agent Vacancies. The Closing Date for applications is the 27thJune 2022
- DEPARTMENT OF HEALTH (EASTERN CAPE)
APPLICATIONS ARE INVITED FROM SUITABLY QUALIFIED AND EXPERIENCED CANDIDATES TO APPLY THE FOLLOWING VACANT POSITIONS:
POST 1: CALL CENTRE AGENT (CLIENT INFORMATION CLERK)
REF NO: ECHEALTH/CIC/FEPH/ARP/164/06/2022
LOCATION: SARAH BAARTMAN DISTRICT, FORT ENGLAND PSYCHIATRIC HOSPITAL
SALARY: R147 459 – R173 706 PER ANNUM (LEVEL 04)
CLOSING DATE: 27 JUNE 2022
REQUIREMENTS
- National Senior Certificate with no experience.
- Knowledge of a limited range of work procedures and elementary clerical duties such as; Information Communication Technology procedures relating to call centre working environment including norms and standards.
- Skills: Planning and or organising, reporting procedures, Customer care skills, Telephone skills, Ability to handle difficult customers, be able to work under pressure, and how to do basic research/ gather information.
- Procurement directives and procedures.
- Knowledge of statistics.
- Mathematical skills, Organising.
- Ability to perform routine task.
- Be prepared to rotate and work shifts, weekends and public holidays.
- Ability to operate computer (Microsoft Package) and Typing skills.
- Basic interpersonal relationship.
- Problem solving.
- Maintaining discipline.
- Formulation and editing.
- Knowledge of Batho Pele and Six Ministerial priorities.
RESPONSIBILITIES
- Answer and transfer incoming calls in a timely manner using an updated telephone list.
- Monitor calls and give feedback to clients.
- Maintain a well up to date extension numbers, records of doctors and nurses call list.
- Continuously update the telephone directory.
- Ensure that emergency and high priority calls are attended to timely and directed to relevant business units by use of SMS, paging and emails.
- Assist in troubleshooting Telephones and PABX issues.
- Provide relevant information to clients using reference files, assist with general administration and provide disaster management service.
- Comply with the Performance Management and Development System.
ENQUIRIES: Ms S Share Tel No: 046 602 2300
POST 2: CALL CENTRE AGENT (CLIENT INFORMATION CLERK) X19 POSTS
REF NO: ECHEALTH/CLC/EMS-BCM/ARP/165/06/2022
LOCATION: EMS BUFFALO CITY METRO
SALARY: R147 459 – R173 706 PER ANNUM (LEVEL 04)
CLOSING DATE: 27 JUNE 2022
REQUIREMENTS
- National Senior Certificate.
- Experience in the Emergency Medical Services environment will be an added advantage.
- Ability to operate a computer both hard and software.
- Basic knowledge of administration processes.
- Communication skills (verbal and written).
- Familiar with polices and principles of information management systems, flexibility, willingness and ability to work under pressure.
- Computer Literacy and ability to draw data.
- Responsive person with positive attitude
RESPONSIBILITIES
- Promptly answers all incoming emergency calls, collects pertinent information from the caller, enters the required information into the system.
- Studies, maintains familiarity with major streets, roads, public buildings, industrial plants, and the general geographic location of cities and landmarks.
- Ask vital questions to interpret / interrogate, analyze and anticipate the caller’s situation to resolve problems.
- Provide information, dispatch emergency services, provide pre-arrival instructions or refer callers to other public emergency agencies.
- Maintain communication with dispatched units and update them on patients’ condition.
- Maintains and projects a positive professional attitude with the public and other professionals within the medical field, ambulance personnel and others contacted during work.
- Creates and maintains accurate and well-organized records for documentation and retrieval purposes.
- Maintains confidentiality of all information. Performs other related duties as assigned by EMS Shift Leader
ENQUIRIES: Ms Hlulani Tel No: 043 708 1700
POST 3: CALL CENTRE AGENT (CLIENT INFORMATION CLERK) X5 POSTS
REF NO: ECHEALTH/CLC/EMS-AMA/ARP/166/06/2022
LOCATION: EMS AMATHOLE
SALARY: R147 459 – R173 706 PER ANNUM (LEVEL 04)
CLOSING DATE: 27 JUNE 2022
REQUIREMENTS
- National Senior Certificate.
- Experience in the Emergency Medical Services environment will be an added advantage.
- Ability to operate a computer both hard and software.
- Basic knowledge of administration processes.
- Communication skills (verbal and written).
- Familiar with polices and principles of information management systems, flexibility, willingness and ability to work under pressure.
- Computer Literacy and ability to draw data.
- Responsive person with positive attitude
RESPONSIBILITIES
- Promptly answers all incoming emergency calls, collects pertinent information from the caller, enters the required information into the system.
- Studies, maintains familiarity with major streets, roads, public buildings, industrial plants, and the general geographic location of cities and landmarks.
- Ask vital questions to interpret / interrogate, analyze and anticipate the caller’s situation to resolve problems.
- Provide information, dispatch emergency services, provide pre-arrival instructions or refer callers to other public emergency agencies.
- Maintain communication with dispatched units and update them on patients’ condition.
- Maintains and projects a positive professional attitude with the public and other professionals within the medical field, ambulance personnel and others contacted during work.
- Creates and maintains accurate and well-organized records for documentation and retrieval purposes.
- Maintains confidentiality of all information. Performs other related duties as assigned by EMS Shift Leader
ENQUIRIES: Ms N Nene Tel No: 043 707 6748
POST 4: CALL CENTRE AGENT (CLIENT INFORMATION CLERK) X5 POSTS
REF NO: ECHEALTH/CLC/EMS-CH/ARP/167/06/2022
LOCATION: EMS CHRIS HANI
SALARY: R147 459 – R173 706 PER ANNUM (LEVEL 04)
CLOSING DATE: 27 JUNE 2022
REQUIREMENTS
- National Senior Certificate.
- Experience in the Emergency Medical Services environment will be an added advantage.
- Ability to operate a computer both hard and software.
- Basic knowledge of administration processes.
- Communication skills (verbal and written).
- Familiar with polices and principles of information management systems, flexibility, willingness and ability to work under pressure.
- Computer Literacy and ability to draw data.
- Responsive person with positive attitude
RESPONSIBILITIES
- Promptly answers all incoming emergency calls, collects pertinent information from the caller, enters the required information into the system.
- Studies, maintains familiarity with major streets, roads, public buildings, industrial plants, and the general geographic location of cities and landmarks.
- Ask vital questions to interpret / interrogate, analyze and anticipate the caller’s situation to resolve problems.
- Provide information, dispatch emergency services, provide pre-arrival instructions or refer callers to other public emergency agencies.
- Maintain communication with dispatched units and update them on patients’ condition.
- Maintains and projects a positive professional attitude with the public and other professionals within the medical field, ambulance personnel and others contacted during work.
- Creates and maintains accurate and well-organized records for documentation and retrieval purposes.
- Maintains confidentiality of all information. Performs other related duties as assigned by EMS Shift Leader
ENQUIRIES: Ms Nyoka Tel No: 045 8071110/1101
POST 5: CALL CENTRE AGENT (CLIENT INFORMATION CLERK) X3 POSTS
REF NO: ECHEALTH/CLC/EMS-NMM/ARP/168/06/2022
LOCATION: EMS NELSON MANDELA METRO
SALARY: R147 459 – R173 706 PER ANNUM (LEVEL 04)
CLOSING DATE: 27 JUNE 2022
REQUIREMENTS
- National Senior Certificate.
- Experience in the Emergency Medical Services environment will be an added advantage.
- Ability to operate a computer both hard and software.
- Basic knowledge of administration processes.
- Communication skills (verbal and written).
- Familiar with polices and principles of information management systems, flexibility, willingness and ability to work under pressure.
- Computer Literacy and ability to draw data.
- Responsive person with positive attitude
RESPONSIBILITIES
- Promptly answers all incoming emergency calls, collects pertinent information from the caller, enters the required information into the system.
- Studies, maintains familiarity with major streets, roads, public buildings, industrial plants, and the general geographic location of cities and landmarks.
- Ask vital questions to interpret / interrogate, analyze and anticipate the caller’s situation to resolve problems.
- Provide information, dispatch emergency services, provide pre-arrival instructions or refer callers to other public emergency agencies.
- Maintain communication with dispatched units and update them on patients’ condition.
- Maintains and projects a positive professional attitude with the public and other professionals within the medical field, ambulance personnel and others contacted during work.
- Creates and maintains accurate and well-organized records for documentation and retrieval purposes.
- Maintains confidentiality of all information. Performs other related duties as assigned by EMS Shift Leader
ENQUIRIES: Ms P Makuluma Tel No: 041 391 8164
POST 6: CALL CENTRE AGENT (CLIENT INFORMATION CLERK) X3 POSTS
REF NO: ECHEALTH/CLC/EMS-ORT/ARP/169/06/2022
LOCATION: EMS OR TAMBO
SALARY: R147 459 – R173 706 PER ANNUM (LEVEL 04)
CLOSING DATE: 27 JUNE 2022
REQUIREMENTS
- National Senior Certificate.
- Experience in the Emergency Medical Services environment will be an added advantage.
- Ability to operate a computer both hard and software.
- Basic knowledge of administration processes.
- Communication skills (verbal and written).
- Familiar with polices and principles of information management systems, flexibility, willingness and ability to work under pressure.
- Computer Literacy and ability to draw data.
- Responsive person with positive attitude
RESPONSIBILITIES
- Promptly answers all incoming emergency calls, collects pertinent information from the caller, enters the required information into the system.
- Studies, maintains familiarity with major streets, roads, public buildings, industrial plants, and the general geographic location of cities and landmarks.
- Ask vital questions to interpret / interrogate, analyze and anticipate the caller’s situation to resolve problems.
- Provide information, dispatch emergency services, provide pre-arrival instructions or refer callers to other public emergency agencies.
- Maintain communication with dispatched units and update them on patients’ condition.
- Maintains and projects a positive professional attitude with the public and other professionals within the medical field, ambulance personnel and others contacted during work.
- Creates and maintains accurate and well-organized records for documentation and retrieval purposes.
- Maintains confidentiality of all information. Performs other related duties as assigned by EMS Shift Leader
ENQUIRIES: Ms Z Mtimba Tel No: 047 502 9000
POST 7: CALL CENTRE AGENT (CLIENT INFORMATION CLERK) X5 POSTS
REF NO: ECHEALTH/CLC/EMS-ANZO/ARP/170/06/2022
LOCATION: EMS ALFRED NZO
SALARY: R147 459 – R173 706 PER ANNUM (LEVEL 04)
CLOSING DATE: 27 JUNE 2022
REQUIREMENTS
- National Senior Certificate.
- Experience in the Emergency Medical Services environment will be an added advantage.
- Ability to operate a computer both hard and software.
- Basic knowledge of administration processes.
- Communication skills (verbal and written).
- Familiar with polices and principles of information management systems, flexibility, willingness and ability to work under pressure.
- Computer Literacy and ability to draw data.
- Responsive person with positive attitude
RESPONSIBILITIES
- Promptly answers all incoming emergency calls, collects pertinent information from the caller, enters the required information into the system.
- Studies, maintains familiarity with major streets, roads, public buildings, industrial plants, and the general geographic location of cities and landmarks.
- Ask vital questions to interpret / interrogate, analyze and anticipate the caller’s situation to resolve problems.
- Provide information, dispatch emergency services, provide pre-arrival instructions or refer callers to other public emergency agencies.
- Maintain communication with dispatched units and update them on patients’ condition.
- Maintains and projects a positive professional attitude with the public and other professionals within the medical field, ambulance personnel and others contacted during work.
- Creates and maintains accurate and well-organized records for documentation and retrieval purposes.
- Maintains confidentiality of all information. Performs other related duties as assigned by EMS Shift Leader
ENQUIRIES: Mr Praim Tel no 039 797 6070
POST 8: CALL CENTRE AGENT (CLIENT INFORMATION CLERK) X4 POSTS
REF NO: ECHEALTH/CLC/EMS-JG/ARP/171/06/2022
LOCATION: EMS JOE GQABI
SALARY: R147 459 – R173 706 PER ANNUM (LEVEL 04)
CLOSING DATE: 27 JUNE 2022
REQUIREMENTS
- National Senior Certificate.
- Experience in the Emergency Medical Services environment will be an added advantage.
- Ability to operate a computer both hard and software.
- Basic knowledge of administration processes.
- Communication skills (verbal and written).
- Familiar with polices and principles of information management systems, flexibility, willingness and ability to work under pressure.
- Computer Literacy and ability to draw data.
- Responsive person with positive attitude
RESPONSIBILITIES
- Promptly answers all incoming emergency calls, collects pertinent information from the caller, enters the required information into the system.
- Studies, maintains familiarity with major streets, roads, public buildings, industrial plants, and the general geographic location of cities and landmarks.
- Ask vital questions to interpret / interrogate, analyze and anticipate the caller’s situation to resolve problems.
- Provide information, dispatch emergency services, provide pre-arrival instructions or refer callers to other public emergency agencies.
- Maintain communication with dispatched units and update them on patients’ condition.
- Maintains and projects a positive professional attitude with the public and other professionals within the medical field, ambulance personnel and others contacted during work.
- Creates and maintains accurate and well-organized records for documentation and retrieval purposes.
- Maintains confidentiality of all information. Performs other related duties as assigned by EMS Shift Leader
ENQUIRIES: Mr J.S Ndzinde Tel No: 051 633 9631
POST 9: CALL CENTRE AGENT (CLIENT INFORMATION CLERK) X4 POSTS
REF NO: ECHEALTH/CLC/EMS-JG/ARP/172/06/2022
LOCATION: EMS SARAH BAARTMAN
SALARY: R147 459 – R173 706 PER ANNUM (LEVEL 04)
CLOSING DATE: 27 JUNE 2022
REQUIREMENTS
- National Senior Certificate.
- Experience in the Emergency Medical Services environment will be an added advantage.
- Ability to operate a computer both hard and software.
- Basic knowledge of administration processes.
- Communication skills (verbal and written).
- Familiar with polices and principles of information management systems, flexibility, willingness and ability to work under pressure.
- Computer Literacy and ability to draw data.
- Responsive person with positive attitude
RESPONSIBILITIES
- Promptly answers all incoming emergency calls, collects pertinent information from the caller, enters the required information into the system.
- Studies, maintains familiarity with major streets, roads, public buildings, industrial plants, and the general geographic location of cities and landmarks.
- Ask vital questions to interpret / interrogate, analyze and anticipate the caller’s situation to resolve problems.
- Provide information, dispatch emergency services, provide pre-arrival instructions or refer callers to other public emergency agencies.
- Maintain communication with dispatched units and update them on patients’ condition.
- Maintains and projects a positive professional attitude with the public and other professionals within the medical field, ambulance personnel and others contacted during work.
- Creates and maintains accurate and well-organized records for documentation and retrieval purposes.
- Maintains confidentiality of all information. Performs other related duties as assigned by EMS Shift Leader
ENQUIRIES: Ms T. Mpitimpiti Tel No: 041 408 8509
Applications directed to the addresses as indicated below or Hand Delivery as indicated below: Elliot Hospital – P.O. Box 523. Elliot, 5460 or Hand deliver to Elliot Hospital, Maclear Road, Elliot, 5460. Enquiries: Ms NB Puza – Tel No: 045-9311321.
Liltha Nursing College (Gqeberha Campus) – Post to: Human Resource Section, Lilitha College of Nursing, Private Bag X0028, Bisho 5605 or Hand Deliver to: Lilitha College of Nursing, Human Resource Office East London Room 41/42.Enquiries: Ms P Mene 043 700 9717/26.
Frere Tertiary Hospital – Post to: Human Resource Office, Frere Hospital, Private bag X 9047, East London, 5200 or Hand deliver to: Human Resource Office, Frere Hospital, Amalinda Main Road, East London, 5200 Enquiries: Ms N Mthitshana Tel no: 043 709 2487/2532.
Orsmond TB Hospital – Post to: Human Resource Office, Orsmond TB Hospital, P.O. Box 246, Uitenhage, 6320 or hand delivered to Human Resource Office, 1 John Dissel Drive, Allanridge, Uitenhage. Enquiries: Ms C Bekker Tel: 041-988 1111
Empilisweni Hospital – Post to: Human Resource Office, Empilisweni Hospital, P/bag X5029, Sterkspruit, 9762 or Hand delivery: HR Office, Empilisweni Hospital, Umlamli Road, Sterkspruit, 9762. Enquiries: Mr S.L Bosholo – Tel no: 051 611 0037.
Maclear Hospital – Post to: Human Resource Office, Maclear Hospital, PO Box 93, Maclear, 5480 or Hand delivery: HR Office, No 1 Fourie Street, Maclear Hospital. Enquiries: Ms N Zuza Tel no: 045 932 1028.
Fort England Psychiatric Hospital – Post to: HR Office, Fort England Psychiatric Hospital, Private Bag x1002, Grahamstown, 6140 or hand delivery to: HR Office, Fort England Psychiatric Hospital, York Street, Grahamstown, 6140. Enquiries: Ms S Share Tel no 046 602 2300.
Aberdeen Hospital – Post to: The Human Resource Office, Aberdeen Hospital, P.O. Box 172, Aberdeen, 6270. Or Hand deliver to: Human Resource Office, Aberdeen Hospital, Aberdeen. Enquiries: Mr S.M. Magxiva Tel: 049 846 0391.
Midlands Hospital – Post to: The Human Resource Office, Midlands Hospital, P/ Bag X 696, Graaf-Reinet, 6280. or Hand Deliver at: Human Resource Office, Midlands Hospital, Graaf-Reinet. Enquiries: Ms M. Human Tel no 049 807 7739
Margery Parkes TB Hospital – Post to: The Human Resource Office, Margery Parkes Hospital, P.O. Box 13, Graaff Reinet 6280. Or Hand deliver at: Human Resource Office, Margery Parkes Hospital, Graaf Reinet. Enquiries: Mr MT Buyelo Tel no 049 893 0031.
Applications must be submitted on Z83 Application for Employment Form CLICK HERE TO DOWNLOAD THE EDITABLE FORM. a comprehensive CV, indicating three reference persons: Name and Contact Numbers, A relationship with reference, Furthermore, Applicants are only required to submit a Z83 form and a comprehensive CV
Communication from the HR of the department regarding the requirements for certified documents will be limited to shortlisted candidates. Therefore, only shortlisted candidates for a post will be required to submit certified documents (copies of Qualifications, Matric certificate, Identity document, Proof of registration, proof of citizenship if not RSA citizen) on or before the day of the interview following communication from HR. Applicants must note that further Personnel Suitability checks will be conducted on shortlisted candidates and that their appointment is subject to the outcome of these checks which include security clearance, security vetting, qualification verification and criminal record checks. Reference checks will be done on nominated candidate(s)