COMPANY VACANCIES Vacancies

EXECUTIVE SERVICE DELIVERY CENTRE OPERATIONS VACANCY AT JOHANNESBURG CITY POWER CLOSING 15 AUGUST 2023

EXECUTIVE SERVICE DELIVERY CENTRE OPERATIONS VACANCY AT JOHANNESBURG CITY POWER CLOSING 15 AUGUST 2023

 

 

Johannesburg City Power invites suitably qualified applicants to apply for their Executive Service Delivery Centre Operations vacancy. The Closing Date for applications is the 15th August 2023

JOHANNESBURG CITY POWER

APPLICATIONS ARE INVITED FROM SUITABLY QUALIFIED AND EXPERIENCED CANDIDATES TO APPLY THE FOLLOWING VACANT POSITIONS:

POSITION: EXECUTIVE SERVICE DELIVERY CENTRE OPERATIONS

REFERENCE NUMBER: 001/2023 REF 001

REPORTING TO: CHIEF EXECUTIVE OFFICER

QUALIFICATIONS & EXPERIENCE:

Minimum Qualification Requirements:

  • Bachelor’s Degree (NQF 7) in Electrical Engineering OR in Commerce OR in Business Management

Work Experience:

  • 15 years relevant experience in the electrical distribution industry, and of which, 7 years is in a NERSA regulated environment dealing with service standards relating to billing and outage management and of which, 5 years must be in middle management .

PRIMARY FUNCTION:

The Executive: Service Delivery Centre has the responsibility to lead and direct the electricity distribution facilities to City Power customers through the resolution of queries, revenue management and customer feedback, forecasting on maintenance and restoration of City Power’s infrastructure in line with agreed objectives to ensure the continuity of electricity supply to customers within the City Power licensed area, inclusive of public lighting in the City of Johannesburg geographical area.

The role entails business development, overseeing that services are seamlessly delivered to City Power clients, directing planning and solutions that may arise for programme execution, formulating and overseeing the SDC programmes strategy, managing clients relations and expectations, recitying reliability issues, motiroing delivery progress, tracking KPIs, leading delivery capabilities development, leading service delivery team, building partnerships and liase with team leaders to determine SDC delivery criteria.

 

 

KEY RESPONSIBILITIES:

  • Establish, develop and direct the strategic objectives of the SDC, to meet and/or exceed the objectives defined in the strategic mandate of City Power and the statutory requirements.
  • Formulate and align SDC strategy with strategic business plan for presentation and approval by the Board of City Power and the City of Johannesburg.
  • Driving the SDC to function as a collaborative, integrated organisation, which functions as one within the confines of the strategic mandate of City Power.
  • Define a strategic framework for the operating model, which includes the alignment of operations, organisational structure, resources, processes and technology to the overall City Power business strategy.
  • Determine and establish the performance measurement, management framework, the key performance indicators (KPIs),
  • Managing control of operations and the critical review of the performance of the SDC function.
  • Utilise City Power wide analysis to develop processes to improve performance ensuring profitable services and delivery contracts are negotiated and put in place with strategic corporate customers.

TO APPLY EMAIL: [email protected]

CLOSING DATE: 15 AUGUST 2023 @ 17H00

ENQUIRIES: BEN NAKENG 083 297 2288

NB: The City Power Application Form CLICK HERE TO DOWNLOAD must be completed and submitted with the application to the relevant email address provided for the specific position. Failure to complete and submit the form will disqualify the applicant for consideration.

CLICK HERE FOR MORE INFO:

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