Are you passionate about helping customers, solving problems, and representing one of South Africa’s most important organisations? If yes, this might be the opportunity you have been waiting for. Eskom, through its Distribution Division, is recruiting Service Agent Contact Centre staff to join its Westville operations. These are permanent positions, and they come with growth opportunities for individuals who want to build a professional career in customer service within the electricity sector.
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This role is perfect for youth and graduates who have completed a National Diploma (NQF6) in Business, Marketing, Finance, Business Management, Social Sciences, or related fields – and now want to enter a high-impact working environment.
If you have a passion for customer care, enjoy solving problems, and can remain calm under pressure, Eskom wants you.
Quick Overview
| DETAIL | INFORMATION |
| Hiring Organisation | Eskom |
| Position Title | Service Agent Contact Centre (X6 Posts) |
| Department | Customer Services |
| Location | Westville, KwaZulu-Natal |
| Contract Type | Permanent |
| Apply By | 6 January 2026 |
| Remuneration | Market Related (Competitive Package) |
| Job Category | Office Management & Customer Service |
| Minimum Qualification | National Diploma (NQF 6) – 240 Credits |
| EE Position | No |
| Listing Reference | eskom_002257 |
Role Purpose
The Service Agent Contact Centre provides high-quality customer service across multiple channels (phone, email, online, and back-office). The aim is to guide customers, resolve queries efficiently, and support Eskom’s customer service processes.
This means you must be confident using systems, speaking professionally, and applying problem-solving skills to real situations.
Skills & Competencies You Must Bring
Behavioural Competencies
- Integrity and honesty
• Trustworthiness and reliability
• Professionalism at all times
Leadership Behaviour (Even if you are not a manager)
- Teamwork and collaboration
• Ability to motivate and support peers
• Mentoring mindset and willingness to help others
Knowledge Requirements
- Basic understanding of Eskom’s business
• Customer tariffs for Power Standard Unit (SPU) and prepaid systems
• Service delivery and reporting principles
• Customer care and complaint resolution
Skills Needed
- Computer literacy
• Time management and task prioritisation
• Interpersonal and relationship building skills
• Communication and telephone etiquette
• Negotiation and problem-solving skills
• Stress management
KEY RESPONSIBILITIES
Your day-to-day duties may include:
- Answering inbound customer queries
• Logging and processing service requests
• Vending and prepaid account assistance (EasyPay, prepaid support, etc.)
• Handling multimedia and digital support requests
• Supporting customer service campaigns
• Reporting trends, technical issues, and public complaints
• Following Eskom systems, processes, and quality standards
Minimum Requirements To Apply
To qualify, you must have:
- A National Diploma / National N Diploma (NQF6) with 240 credits in one of the following fields:
– Business Management
– Finance
– Marketing
– Commerce
– Social Sciences
– Business Studies or a related qualification - Computer literacy
• South African citizenship
• Ability to communicate in English
How To Apply
You must submit:
- Your updated CV
- Certified copy of your ID
- Certified copy of qualifications
If you do not receive feedback within 28 days of the closing date, consider the application unsuccessful.
APPLY FOR THE ESKOM IS HIRING SERVICE AGENT CONTACT CENTRE STAFF (X6 POSTS) 2026 HERE
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Edupstairs Advice (Very Important)
- Be clear about your qualification – Use a professional CV format. Our FREE CV Builder tool can help.
- Explain WHY you want this role in your cover letter. Focus on public service, customer excellence, and communication strengths.
- Practice for interviews early – customer service interviews normally include scenario-based questions.
- Manage expectations – government and state-owned companies receive many applications. Keep searching while you wait.
Career Growth Path After This Role
If you perform well, you can grow into roles such as:
- Customer Relations Specialist
• Contact Centre Supervisor
• Client Liaison Officer
• Billing, Prepaid & Metering Support Officer
• Customer Service Manager
• Regional Service Consultant
From here, you can also choose career pathways into:
- Energy Economics
• Electricity Distribution & Management
• Technical Sales Support
• Renewable Energy Customer Education
• Public Sector Service Delivery
FREQUENTLY ASKED QUESTIONS (FAQ)
- Can I apply without a diploma?
No. An NQF 6 qualification is a minimum requirement. - Is experience required?
Not specified, but customer service experience will be an advantage. - Is this a call centre job?
It includes call centre work but also back-office and digital customer support. - Can I apply if I am not from KwaZulu-Natal?
Yes, but the role is based in Westville. You must be willing to relocate or travel. - What does market related salary mean?
It means the salary will be determined based on industry standards and your profile.
CLOSING DATE: 06 JANUARY 2026
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Disclaimer
This article is based on information publicly available at the time of publishing. Eskom may amend, withdraw, or update this listing without notice. Edupstairs does not recruit on behalf of Eskom and does not charge job application fees.
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