If you’ve been looking for a realistic way to start a career in the contact centre, customer service or business process outsourcing (BPO) industry, this opportunity might be exactly what you’ve been waiting for. The College of Cape Town, in partnership with the Department of Higher Education and Training, is offering a fully funded learnership that helps unemployed youth gain real work skills, earn a qualification, AND become job-ready for one of the fastest-growing industries in South Africa.
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This NQF Level 3 Learnership from the College of Cape Town is more than just a course. It is a stepping stone into a stable career pathway, especially for talented young people who want to break into corporate environments but lack experience.
If you have the passion, willingness to learn, and a hunger for opportunity, this programme can open real doors for you — locally and internationally.
This is how you start building a future you can be proud of.
This article breaks down everything you need to know — requirements, how to apply, what you’ll learn, career paths after the programme, and practical Edupstairs tips to help you stand out.
Quick Overview
| Opportunity | Contact Centre & Business Process Outsourcing Support Learnership (NQF Level 3) |
| Provider | College of Cape Town & DHET |
| Location | Gardens Campus, Cape Town |
| Duration | 12 Months |
| Stipend | Travel Allowance Provided |
| Who Can Apply | Unemployed youth aged 18–34 |
| Minimum Education | Grade 10 / NQF Level 2 |
| Closing Date | 05 January 2026 |
| Application Method | Online at www.cct.edu.za |
| Required Documents | ID, Proof of Address, Certified Highest Qualification, Affidavit of Unemployment |
About the College of Cape Town
The College of Cape Town is one of the leading public TVET colleges in South Africa, operating under the Department of Higher Education and Training (DHET). It offers accredited, industry-aligned training that prepares students for real employment.
The college is well-known for:
- producing highly employable graduates
- partnering with industry to create practical training opportunities
- offering SETA-accredited programmes
- providing supportive learning environments for youth
With this learnership, they aim to provide unemployed young people with a practical qualification, hands-on skills, and access to the booming BPO sector, which remains one of South Africa’s largest employers.
Who Should Apply?
This programme is ideal for:
- Youth who want to build a career in customer service, call centres, or business process outsourcing
- Applicants who have some exposure to contact centre work OR those who want to enter the industry
- Young people passionate about communication, support, and corporate growth
- Anyone needing a practical qualification that actually leads to job opportunities
Requirements
To qualify, you MUST meet the following:
- Minimum qualification: NQF Level 2 / Grade 10 or higher
- Basic computer skills
- Must be unemployed (provide an affidavit)
- Age 18–34
- Must NOT be studying anywhere else
- Must NOT owe outstanding fees to the College of Cape Town
- Must be able to travel to Gardens Campus (Monday to Friday, 08:00–16:00)
- Must NOT have completed a learnership before
- Must commit to full-time training for 12 months
Required Documents
Ensure you upload certified documents (not older than 3 months):
- Certified ID copy
- Certified highest qualification or statement of results
- Proof of address
- Affidavit confirming unemployment
How to Apply
All applications must be submitted online via: https://www.cct.edu.za
Important:
Only online submissions will be considered. Shortlisted candidates will be contacted by the College of Cape Town.
What You Will Learn
This NQF Level 3 learnership equips you with essential skills required in the BPO and customer service industry, including:
- Managing inbound and outbound calls
- Business communication
- Handling customer complaints
- Using call centre systems
- Basic admin and data capturing
- Workplace etiquette and professionalism
- Problem-solving and decision making
You will also receive mentorship and coaching from industry-trained facilitators.
Why This Learnership Matters
South Africa is currently a global hub for offshore customer service, with companies in the UK, USA, Australia and Europe outsourcing their call centres to SA because:
- South Africans speak excellent English
- Labour is cost-effective
- Our youth are energetic and service-driven
This has created thousands of jobs in Cape Town, Johannesburg, and Durban — with even more growth predicted in 2026.
Completing this NQF Level 3 qualification places you in a high-demand industry with opportunities for:
- permanent employment
- international call centre roles
- promotions into team-lead and specialist positions
- remote work for overseas customers
This is not just training — it’s a real chance to join an industry that hires consistently.
Career Growth Path After This Learnership
After completing NQF Level 3, you can progress to:
Entry-Level Roles
- Call Centre Agent
- Customer Service Representative
- Sales Consultant
- Helpdesk Agent
- Support Centre Operator
Mid-Level Career Paths
- Quality Assurance Agent
- Team Leader
- Workforce Analyst
- Contact Centre Coach
- Senior Customer Service Representative
Specialist-Level Opportunities
- Operations Supervisor
- BPO Trainer
- Process Improvement Analyst
- Business Development Consultant
Future Pathways
With experience, you can pursue further qualifications including:
- NQF Level 4 Contact Centre
- Generic Management
- Business Administration
- Digital Support & Technical Support Certifications
- Business Management diplomas
The BPO sector rewards skills and performance — meaning your growth is completely in your hands.
Edupstairs Advice for Applicants
Here’s how to increase your chances of being shortlisted:
Prepare a clean, short CV
Highlight computer skills, communication skills, or any customer-facing experience.
Write a powerful motivation
Explain clearly why you want to join the BPO industry and how this opportunity will change your life.
Double-check your documents
Incorrect or missing documents cause 80% of rejections.
Apply early
Don’t wait for the deadline — the system gets busy.
Start preparing now
Use Edupstairs tools like:
- Simple CV Builder
- Interview Q&A Coach
- Learnership & Internship Readiness Quizzes
- Career Personality Test
These tools give you a competitive edge and make you a stronger applicant.
Before you Apply, Check the Edupstairs Youth Tools Hub below that can be helpful in your application
- Edupstairs Simple CV Builder Tool
- Edupstairs AI Cover Letter Generator Tool
- Edupstairs Learnership Application Checklist Tool
- Edupstairs Internship Application Checklist Tool
- Edupstairs Interview Q & A Coach Tool
- Edupstairs Learnership Stipend Calculator Tool
- NSFAS Funding Eligibility Checker Tool
- Edupstairs Qualification-to-Career Pathways Tool
- South African Salary Explorer Tool
- TVET College Enrolment Eligibility Checker Tool
- Edupstairs Career Personality Tool
- Daily Career Score Tracker
Frequently Asked Questions (FAQ)
- Do I get paid during the learnership?
Yes — a stipend (travel allowance) is provided.
- Can I apply if I only have Grade 10?
Yes. Grade 10 / NQF Level 2 is the minimum requirement.
- Do I need experience for this learnership?
No, experience is NOT required.
- Can I apply if I have done a learnership before?
Unfortunately, no — you must NOT have participated in a learnership previously.
- Can I apply if I am currently studying?
No. You must NOT be studying anywhere else.
- What is the age limit?
You must be between 18 and 34 years old.
- Where will the classes take place?
Gardens Campus, Cape Town.
- Will I be guaranteed a job after the programme?
No — but many graduates secure employment through the qualification and experience gained.
- Are applications open to all provinces?
Yes, but you must be able to attend classes daily in Cape Town.
- How long is the programme?
12 months full-time.
CLOSING DATE: 05 JANUARY 2025
You can also:
- View latest Internships
- View latest Learnerships
- View Latest Bursaries
- View latest Government jobs
- View latest Company Vacancies
- View latest Municipality vacancies
- Visit the Edupstairs blog for daily updates
Important Disclaimers
- Edupstairs does not guarantee selection or employment.
- We do not accept applications — all applications must be submitted through the official website.
- Always verify closing dates and eligibility before applying.
- We do not charge for job or learnership information.
EDUPSTAIRS IS A REGISTERED NON-PROFIT ORGANISATION NPO No: 232 – 182, PUBLIC BENEFIT ORGANISATION (PBO): 930066984. EDUPSTAIRS DOES NOT, IN ANY WAY OR FORM, SOLICIT MONEY OR CV’S FROM PEOPLE FOR JOBS. PLEASE BE AWARE OF PHONY JOB POSTINGS AND RECRUITMENT FRAUD. FOR MORE INFORMATION VISIT OUR SCAM/FRAUD ALERT PAGE HERE
