The South African contact centre industry continues to create opportunities for young people who are looking to gain their first workplace experience. If you have completed Grade 12 and want to build a career in customer service, administration, sales support, banking, insurance or business process outsourcing (BPO), the Apex Unlimited National Certificate: Contact Centre Support Learnership could be an excellent place to start.
This learnership combines structured learning with practical workplace experience, allowing successful applicants to earn a nationally recognised qualification while developing skills that employers actively seek.
Quick Overview
- Opportunity: National Certificate: Contact Centre Support Learnership (NQF Level 2)
- Organisation: Apex Unlimited Potential (APEXU)
- Qualification: National Certificate – Contact Centre Support (NQF Level 2)
- Age Requirement: Under 35 years
- Minimum Qualification: Grade 12 (Matric)
- Experience: One year of corporate experience is advantageous but not compulsory
- Stipend: Market-related stipend
- Assessment: Behavioural assessment may be required
- Closing Date: 31 July 2026
- Application Email: recruit@apexu.co.za
Location Preference:
- Diepsloot
- Alexandra
- Riverside
- Cosmo City
- Randburg
About Apex Unlimited Potential
According to the official advertisement, Apex Unlimited Potential (APEXU) is recruiting high-potential candidates for a learnership opportunity with one of its valued clients.
The advert does not specify the client’s identity, the duration of the learnership, or the training provider responsible for the qualification.
APEXU appears to focus on identifying and developing talent by connecting candidates with workplace learning opportunities. In this case, successful applicants will complete a National Certificate in Contact Centre Support while gaining practical workplace exposure.
This combination of classroom learning and on-the-job training helps participants develop both technical and professional skills.
Why Contact Centre Learnerships are Important
Many people assume contact centre work only involves answering phone calls.
In reality, modern contact centres are an important part of industries such as:
- Banking
- Insurance
- Telecommunications
- Healthcare
- Retail
- Government services
- Logistics
- E-commerce
Employees often assist customers through:
- Telephone
- Live chat
- Social media
- Online customer support systems
Because almost every large organisation operates some form of customer service centre, contact centre experience is often transferable across industries.
Many professionals who now work as:
- Team Leaders
- Quality Assessors
- Workforce Planners
- Customer Experience Specialists
- HR Officers
- Trainers
- Operations Managers
started as entry-level contact centre agents.
Official Requirements
The following requirements come directly from the official advertisement.
Applicants should:
- Be under 35 years old.
- Have completed Grade 12 with good academic results.
- Ideally have at least one year of experience in a corporate environment.
- Be confident, well-spoken and professional.
- Have a bubbly personality, positive energy and a can-do attitude.
- Demonstrate strong cognitive ability.
- Show resilience.
- Be willing to learn.
- Strong Mathematics results are advantageous but not compulsory.
- Live close to the workplace, preferably in:
- Diepsloot
- Alexandra
- Riverside
- Cosmo City
- Randburg
The advertisement also states that:
- Shortlisted applicants may complete a behavioural assessment.
- Employment equity considerations will apply.
- Selection will focus on identifying high-calibre candidates with strong potential.
- A market-related stipend will be provided.
What Was Not Specified in the Official Advert
For transparency, the following information was not provided in the official advertisement:
- Learnership duration
- Monthly stipend amount
- Name of the client company
- Number of available positions
- Working hours
- Whether transport assistance is provided
- Whether accommodation is available
- Whether employment is guaranteed after completion
Edupstairs does not speculate on information that has not been officially published.
Skills Employers Want in Contact Centre Candidates
Even if you have little or no work experience, employers look for certain personal qualities.
These include:
- Good communication
- Active listening
- Patience
- Professionalism
- Time management
- Computer literacy
- Problem-solving
- Emotional intelligence
- Reliability
- Ability to remain calm under pressure
These skills can often outweigh previous experience.
Why the Advert Mentions a Behavioural Assessment
Many applicants worry when they see behavioural assessments.
These assessments usually evaluate workplace behaviours rather than academic knowledge.
They may assess:
- Teamwork
- Integrity
- Customer focus
- Communication style
- Decision-making
- Learning ability
- Adaptability
- Attention to detail
There is usually no single “correct” answer. Employers are trying to understand whether your personality suits customer-facing work.
What You’ll Likely Learn During the Qualification
Although the advert does not provide the curriculum, National Certificate: Contact Centre Support qualifications typically include learning in areas such as:
- Customer service
- Telephone etiquette
- Business communication
- Problem solving
- Computer systems
- Call handling
- Professional conduct
- Workplace ethics
- Record keeping
- Customer relationship management
These are valuable skills that remain useful throughout your career.
How to Apply
According to the official advertisement, applicants should email their CV and supporting documents to: recruit@apexu.co.za
Also Check: What to Write in an Email When Sending Your CV
Closing Date: 31 July 2026
Before submitting your application, ensure your documents have:
- Updated CV
- Certified copy of your ID (if requested by the employer or included as a supporting document)
- Certified copy of your Grade 12 certificate
- Any additional qualifications
- Any employment references (if available)
Create a Job Specific ATS CV and a Cover Letter Here
How to Write a Winning CV for Learnership Applications in South Africa: A Complete Guide
Always use a professional email address and check your attachments before clicking Send.
Common Application Mistakes
Many candidates lose opportunities because of avoidable errors.
Avoid:
- Sending blurry documents.
- Using an unprofessional email address.
- Forgetting to attach your CV.
- Sending an outdated CV.
- Using poor grammar.
- Applying after the closing date.
- Leaving incorrect phone numbers on your CV.
- Sending empty emails without a subject line.
Small mistakes can immediately reduce your chances of being shortlisted.
Also Check: Learnership Documents Checklist: Everything You Need Before Applying in South Africa
Career Opportunities After the Learnership
Completing a Contact Centre Support qualification may open opportunities such as:
- Contact Centre Agent
- Customer Service Consultant
- Call Centre Agent
- Helpdesk Support Agent
- Client Services Administrator
- Sales Support Consultant
- Customer Experience Representative
- Banking Contact Centre Agent
- Insurance Claims Consultant
- Technical Support Agent
Also Check: What Happens After You Complete a Learnership (Your Next Move Matters)
With experience, career progression can include supervisory and management positions.
Tools you may find useful:
- RDP / BNG Housing Eligibility Checker
- SASSA Grant Eligibility Checker
- SAPS / Metro / Traffic / DCS Eligibility Checker
- Youth Employment Eligibility Checker
- SA Bursary & NSFAS Eligibility Checker
- UIF Benefits Eligibility Checker and Payment Estimator
View Other Employment Opportunities here
Need Help?
Edupstairs Advice
The following advice is provided independently by Edupstairs and does not form part of the official advertisement.
If you want to stand out:
- Tailor your CV towards customer service.
- Mention school leadership roles if you have little work experience.
- Include volunteer work.
- Highlight computer skills.
- Mention Microsoft Word, Excel and email experience.
- Demonstrate reliability and punctuality.
- Show examples of teamwork.
- Practise answering interview questions confidently.
If you have worked in retail, hospitality, fast food, reception, cashier positions or sales, be sure to include those experiences because they involve customer interaction.
Frequently Asked Questions (FAQs)
-
Who can apply?
Applicants under 35 years of age who have completed Grade 12.
-
Is previous work experience compulsory?
No. The advert says one year of corporate experience is advantageous but not required.
-
Is Mathematics compulsory?
No. Strong Mathematics results are considered advantageous but are not a requirement.
-
Will applicants receive a stipend?
Yes. The official advertisement states that a market-related stipend will be provided.
-
Is there an assessment?
Possibly. Shortlisted candidates may complete a behavioural assessment.
-
Can applicants from outside Johannesburg apply?
The advert states that applicants living close to Diepsloot, Alexandra, Riverside, Cosmo City or Randburg are preferred to support reliable travel during the workplace component.
-
Does completing the learnership guarantee employment?
The advertisement does not state that permanent employment is guaranteed.
-
What qualification will successful candidates receive?
The opportunity leads to a National Certificate: Contact Centre Support (NQF Level 2).
-
Who is the client company?
The official advertisement does not identify the client.
-
When is the closing date?
Applications close on 31 July 2026.
You can also:
- View latest Internships
- View latest Learnerships
- View Latest Bursaries
- View latest Government jobs
- View latest Company Vacancies
- View latest Municipality vacancies
- Visit the Edupstairs blog for daily updates
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Disclaimer
This article is an independent educational explanation prepared by Edupstairs using information contained in the official Apex Unlimited Potential advertisement.
Application requirements, deadlines and recruitment processes may change at the discretion of the recruiting organisation. Applicants should always rely on the official advertisement and recruitment communication when submitting applications.
Edupstairs does not recruit on behalf of Apex Unlimited Potential and cannot influence the selection process.
Editorial Integrity
At Edupstairs, our goal is to explain opportunities—not simply copy advertisements.
This article distinguishes between information that appears in the official advert and independent guidance provided by Edupstairs. Where the official source does not specify details such as the stipend amount, programme duration or employer identity, we clearly state that the information was not provided rather than making assumptions.
Our editorial approach aims to help job seekers make informed decisions while maintaining accuracy, transparency and trustworthiness.
EDUPSTAIRS IS A REGISTERED NON-PROFIT ORGANISATION NPO No: 232 – 182, PUBLIC BENEFIT ORGANISATION (PBO): 930066984. EDUPSTAIRS DOES NOT, IN ANY WAY OR FORM, SOLICIT MONEY OR CV’S FROM PEOPLE FOR JOBS. PLEASE BE AWARE OF PHONY JOB POSTINGS AND RECRUITMENT FRAUD. USE THE EDUPSTAIRS SCAM DETECTOR TOOL TO SPOT A SCAM BEFORE YOU APPLY
