National Diploma: Contact Centre Management
Explore the SAQA dataset information, NQF level and approved career relationships for this qualification.
About this qualification
The National Diploma: Contact Centre Management is an NQF Level 5 qualification in the Marketing subfield, carrying 241 credits. It is focused on the management of contact centre functions and operations. The recorded registration period ended on 30 June 2023, so its current availability should be confirmed before considering enrolment.
Who might consider this qualification?
This qualification may be considered by people interested in contact centre management and related operational or supervisory work. It should not be treated as an admission recommendation, and prospective learners should first confirm that it is currently available for enrolment.
How this qualification may support career preparation
The qualification may provide a foundation for work related to contact centre management and operations. No specific related career outcomes are confirmed here, and completing the qualification does not guarantee employment, appointment or progression into a particular role.
Skills this qualification may help develop
- Contact centre management
- Contact centre operational coordination
- Customer service management
- Team and workflow coordination
- Marketing-related service operations
Official dataset information
- Qualification title
- National Diploma: Contact Centre Management
- SAQA ID
- 21792
- NQF sub-framework
- OQSF
- NQF level
- 5
- Minimum credits
- 241
- Field
- 3
- Subfield
- Marketing
- Originator
- SGB MARK
- Registration end in source dataset
- 2023-06-30
Before enrolling
- Verify the qualification's current SAQA registration and enrolment status, as the recorded registration period ended on 30 June 2023.
- Confirm that the provider is authorised to offer the qualification and that the programme is linked to the correct SAQA qualification.
- Check the provider's admission requirements before applying.
- Ask the provider to explain the assessment approach and any workplace, practical or experiential requirements that may apply.
- Confirm the qualification title, SAQA ID, NQF level and credit value on the provider's official documentation.
- Check whether the qualification remains suitable for your intended study or career plans before paying fees or enrolling.