National Certificate: Contact Centre Support
Explore the SAQA dataset information, NQF level and approved career relationships for this qualification.
About this qualification
This 128-credit National Certificate is an NQF Level 2 learning programme focused on foundational support work in contact centre environments, within the Marketing field. It may be relevant to people preparing for customer-interaction and contact-centre support roles.
Who might consider this qualification?
People interested in developing a foundation for contact centre support, customer interaction or related marketing-service work may consider this learning programme. This is general guidance rather than an admission rule; prospective learners should confirm the provider’s actual entry requirements.
How this qualification may support career preparation
The qualification may support or relate to contact-centre roles such as Call or Contact Centre Agent, Inbound Contact Centre Consultant, Outbound Contact Centre Consultant, Contact Centre Real Time Advisor, Contact Centre Resource Planner, Contact Centre Forecast Analyst and Call or Contact Centre Manager. These relationships indicate potential career relevance, not guaranteed employment, appointment or progression into any role. Suitability will also depend on employer requirements, experience and further development.
Skills this qualification may help develop
- Basic contact-centre support
- Customer and client communication
- Supporting inbound and outbound contact-centre interactions
- Foundational contact-centre operations
- Service-oriented workplace communication
Official dataset information
- Qualification title
- National Certificate: Contact Centre Support
- SAQA ID
- 73269
- NQF sub-framework
- OQSF
- NQF level
- 2
- Minimum credits
- 128
- Field
- 3
- Subfield
- Marketing
- Originator
- Generic Provider - Field 03
- Registration end in source dataset
- Not specified in source
Before enrolling
- Verify the qualification’s current SAQA registration or recognition status before enrolling.
- Confirm that the provider is appropriately accredited or authorised to offer the learning programme.
- Ask the provider for the current admission requirements and confirm that you meet them.
- Request details of the learning content, delivery format, assessment process and any workplace or practical requirements that apply.
- Confirm the qualification title, SAQA identification number, NQF level and credit value in the provider’s enrolment documentation.
- Check whether the programme is currently accepting new learners and how completed learning will be recorded or recognised.