National Certificate: Contact Centre Support
Explore the SAQA dataset information, NQF level and approved career relationships for this qualification.
About this qualification
The National Certificate: Contact Centre Support is an NQF Level 2 qualification focused broadly on introductory preparation for support work in a contact-centre environment. It is a historical qualification record, and its availability for new enrolment should be confirmed before considering it.
Who might consider this qualification?
People interested in developing a foundation for contact-centre support work may consider this qualification, subject to the provider’s current offering and applicable admission requirements.
How this qualification may support career preparation
This qualification may provide a foundation relevant to entry-level contact-centre support activities. It does not guarantee employment, appointment or entry into a particular career, and no specific related careers are listed for this qualification.
Skills this qualification may help develop
- Basic contact-centre support
- Customer-service communication
Official dataset information
- Qualification title
- National Certificate: Contact Centre Support
- SAQA ID
- 67466
- NQF sub-framework
- SFAP
- NQF level
- 2
- Minimum credits
- 128
- Field
- 3
- Subfield
- Marketing
- Originator
- SGB MARK
- Registration end in source dataset
- 2009-05-05
Before enrolling
- Verify the qualification’s current SAQA registration and availability, as the available record shows a registration end date of 5 May 2009.
- Confirm that the provider is authorised to offer the qualification and that the specific programme is legitimately available.
- Check the provider’s admission requirements before applying.
- Ask the provider about assessment arrangements and whether any workplace-based learning or practical requirements apply.
- Confirm that the qualification title, SAQA ID 67466 and NQF level match the programme being advertised.