National Certificate: Contact Centre and Business Process Outsourcing Support: People Supporting Process
Explore the SAQA dataset information, NQF level and approved career relationships for this qualification.
About this qualification
This NQF Level 3 learning programme is focused on supporting people and processes in contact-centre and business-process-outsourcing environments. It carries 124 credits and is associated with the Marketing subfield. The available information does not provide detailed curriculum content.
Who might consider this qualification?
It may suit people interested in entry-level or developing work in contact-centre operations, business support and business-process-outsourcing environments. Prospective learners should confirm that the programme matches their goals and circumstances before enrolling.
How this qualification may support career preparation
The programme may support progression towards roles such as Call or Contact Centre Agent, Inbound or Outbound Contact Centre Consultant, Business Support Coordinator, Contact Centre Real Time Advisor, Contact Centre Resource Planner, Contact Centre Forecast Analyst and Contact Centre Manager. These are related career pathways, not guarantees of employment, appointment or progression into any role.
Skills this qualification may help develop
- Supporting people and processes in contact-centre environments
- Contact-centre and business-process support
- Business support activities
- Communication in customer or contact-centre settings
Official dataset information
- Qualification title
- National Certificate: Contact Centre and Business Process Outsourcing Support: People Supporting Process
- SAQA ID
- 94082
- NQF sub-framework
- OQSF
- NQF level
- 3
- Minimum credits
- 124
- Field
- 3
- Subfield
- Marketing
- Originator
- Generic Provider - Field 03
- Registration end in source dataset
- Not specified in source
Before enrolling
- Verify the current SAQA registration or recognition status before enrolling, as the available status information requires verification.
- Confirm that the provider is authorised or accredited to offer this specific programme.
- Check the provider’s admission requirements, fees, timetable and learner-support arrangements directly.
- Ask the provider for the full programme structure, learning content and assessment approach.
- Confirm whether any workplace-based learning, practical activities or other assessment requirements apply.
- Check how the programme fits your intended career direction and whether employers in your target area recognise it.