National Certificate: Contact Centre and Business Process Outsourcing Support
Explore the SAQA dataset information, NQF level and approved career relationships for this qualification.
About this qualification
This National Certificate is an NQF Level 3 qualification focused on foundational support work in contact-centre operations and business process outsourcing. It is associated with the Marketing field and carries 124 credits. The qualification may be relevant to people interested in customer contact, contact-centre support and related business-support environments.
What this qualification may cover
- Contact-centre support
- Business process outsourcing support
- Support activities associated with contact-centre and business-support environments
Who might consider this qualification?
People interested in entry-level or foundational work related to contact centres, customer contact operations, business process outsourcing and business support may consider this qualification. This is general guidance and does not confirm admission eligibility.
How this qualification may support career preparation
The qualification may support or relate to roles such as Call or Contact Centre Agent, Inbound Contact Centre Consultant, Outbound Contact Centre Consultant, Business Support Coordinator, Contact Centre Real Time Advisor, Contact Centre Resource Planner, Contact Centre Forecast Analyst and Call or Contact Centre Manager. These relationships indicate potential career relevance, not guaranteed employment, appointment or progression into any role.
Skills this qualification may help develop
- Contact-centre support skills
- Business process outsourcing support skills
- Customer-contact and business-support skills
Official dataset information
- Qualification title
- National Certificate: Contact Centre and Business Process Outsourcing Support
- SAQA ID
- 93997
- NQF sub-framework
- SFAP
- NQF level
- 3
- Minimum credits
- 124
- Field
- 3
- Subfield
- Marketing
- Originator
- SGB MARK
- Registration end in source dataset
- 2023-07-30
Before enrolling
- Verify the qualification’s current SAQA registration status, as the available record shows a registration end date of 30 July 2023 and does not confirm current registration.
- Confirm that the provider is authorised or accredited to offer the qualification and that the specific offering is still available.
- Check the provider’s current admission requirements before applying.
- Ask the provider about assessment arrangements and whether any workplace-based or practical requirements apply.
- Confirm that the qualification details, including the SAQA ID, NQF level and credits, match the current provider and SAQA records.