Higher Certificate in Contact Centre Management
Explore the SAQA dataset information, NQF level and approved career relationships for this qualification.
About this qualification
The Higher Certificate in Contact Centre Management is a 120-credit, NQF level 5 higher education qualification in the Public Relations subfield. It is intended to provide a foundation related to the management of contact-centre environments, but the available information does not provide enough detail to describe specific learning content.
Who might consider this qualification?
People interested in developing a foundation related to contact-centre management and public-relations work might consider this qualification. This is general guidance and does not confirm admission eligibility.
How this qualification may support career preparation
The qualification may support preparation for contact-centre management-related work by providing a formal higher education foundation in the area. No approved related careers are mapped to this qualification, and completing it does not guarantee employment, appointment or professional registration.
Skills this qualification may help develop
- Foundational contact-centre management
- Communication and public-relations practice
- Operational coordination in contact-centre environments
Official dataset information
- Qualification title
- Higher Certificate in Contact Centre Management
- SAQA ID
- 119802
- NQF sub-framework
- HEQSF
- NQF level
- 5
- Minimum credits
- 120
- Field
- 3
- Subfield
- Public Relations
- Originator
- Tshwane University of Technology (TUT)
- Registration end in source dataset
- 2025-10-04
Before enrolling
- Verify the qualification’s current SAQA registration status and whether it is open for new enrolment.
- Confirm that the provider is authorised or accredited to offer the qualification.
- Check the provider’s current admission requirements.
- Ask the provider about assessment arrangements and whether any workplace-based requirements apply.
- Confirm that the qualification title, SAQA ID 119802, NQF level and credit value match the current offering.
- Check whether the registration information requires updating, as the available record is marked for verification and includes a registration-end snapshot of 4 October 2025.