Further Education and Training Certificate: Contact Centre Operations: Managing People
Explore the SAQA dataset information, NQF level and approved career relationships for this qualification.
About this qualification
This 132-credit, NQF Level 4 learning programme is focused on managing people within contact centre operations. It sits in the Marketing subfield and is intended to relate to the organisation and supervision of people in a contact-centre environment.
Who might consider this qualification?
People interested in contact centre operations, people management, team coordination or related contact-centre planning and advisory work might consider this learning programme. Prospective learners should confirm that it matches their goals and circumstances before enrolling.
How this qualification may support career preparation
The qualification may support progression towards contact-centre roles such as Call or Contact Centre Agent, Call or Contact Centre Manager, Contact Centre Forecast Analyst, Contact Centre Real Time Advisor, Contact Centre Resource Planner, Inbound Contact Centre Consultant and Outbound Contact Centre Consultant. These relationships indicate possible relevance, not guaranteed employment, appointment or career entry.
Skills this qualification may help develop
- Managing people in a contact-centre operations setting
- Coordinating contact-centre teams and activities
- Supporting people-management responsibilities in contact-centre work
Official dataset information
- Qualification title
- Further Education and Training Certificate: Contact Centre Operations: Managing People
- SAQA ID
- 94081
- NQF sub-framework
- OQSF
- NQF level
- 4
- Minimum credits
- 132
- Field
- 3
- Subfield
- Marketing
- Originator
- Generic Provider - Field 03
- Registration end in source dataset
- Not specified in source
Before enrolling
- Verify the qualification’s current SAQA registration status, since current status has not been confirmed.
- Confirm that the provider is properly accredited or authorised to offer the learning programme.
- Check the provider’s admission requirements before applying.
- Ask the provider for the detailed curriculum, learning outcomes and assessment arrangements.
- Confirm whether workplace learning, practical activities or other work-related requirements apply.
- Check the qualification title, SAQA ID and NQF level on the enrolment documentation.