Further Education and Training Certificate: Contact Centre Operations
Explore the SAQA dataset information, NQF level and approved career relationships for this qualification.
About this qualification
This is a National Qualification at NQF Level 4 with 132 credits, focused on Contact Centre Operations within the Marketing subfield. It is intended to relate to operational work in contact-centre environments, including inbound and outbound customer-contact functions and related planning activities.
Who might consider this qualification?
People interested in contact-centre operations, customer-contact work, or related operational planning roles might consider this qualification. This is general guidance only and does not establish admission eligibility.
How this qualification may support career preparation
The qualification may support or relate to roles such as Inbound Contact Centre Consultant, Outbound Contact Centre Consultant, Contact Centre Real Time Advisor, Contact Centre Resource Planner and Contact Centre Forecast Analyst. These relationships indicate potential career relevance, not guaranteed employment, appointment or career entry.
Skills this qualification may help develop
- Contact-centre operational practice
- Customer-contact communication in inbound and outbound environments
- Understanding of contact-centre resource planning and forecasting functions
Official dataset information
- Qualification title
- Further Education and Training Certificate: Contact Centre Operations
- SAQA ID
- 93996
- NQF sub-framework
- SFAP
- NQF level
- 4
- Minimum credits
- 132
- Field
- 3
- Subfield
- Marketing
- Originator
- SGB MARK
- Registration end in source dataset
- 2023-06-30
Before enrolling
- Verify the qualification’s current SAQA registration or availability, as the supplied evidence records a registration end date of 30 June 2023 and requires current-status verification.
- Confirm that the provider is authorised or accredited to offer the qualification, where applicable.
- Check the provider’s current admission requirements before applying.
- Ask the provider to confirm the applicable assessment arrangements and whether any workplace-based requirements apply.
- Confirm that the qualification details, including the SAQA ID 93996, NQF level and credit value, match the current offering.