Further Education and Training Certificate: Contact Centre Operations
Explore the SAQA dataset information, NQF level and approved career relationships for this qualification.
About this qualification
This is a Further Education and Training Certificate focused on contact centre operations. It is a 132-credit learning programme at NQF Level 4, positioned within the Marketing subfield.
Who might consider this qualification?
People interested in developing a foundation related to contact centre operations and customer-contact work may consider this qualification. Whether it is suitable depends on the learner’s goals and the provider’s stated admission requirements.
How this qualification may support career preparation
The qualification may support preparation for work related to contact centre operations, but it should not be understood as guaranteeing employment, appointment or entry into a particular career. No specific related careers have been identified for this qualification.
Skills this qualification may help develop
- Communication in customer-contact contexts
- Service-oriented interaction
- Operational awareness in contact centre environments
Official dataset information
- Qualification title
- Further Education and Training Certificate: Contact Centre Operations
- SAQA ID
- 71489
- NQF sub-framework
- OQSF
- NQF level
- 4
- Minimum credits
- 132
- Field
- 3
- Subfield
- Marketing
- Originator
- Generic Provider - Field 03
- Registration end in source dataset
- Not specified in source
Before enrolling
- Verify the qualification’s current SAQA registration status before enrolling.
- Confirm that the provider is authorised or accredited to offer the qualification.
- Check the provider’s admission requirements and whether they match your circumstances.
- Ask the provider about the assessment approach and any workplace, practical or other participation requirements.
- Confirm the qualification title, SAQA ID 71489, NQF level and credit value on the provider’s documentation.