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Qualification

Doctor of Technology: Contact Centre Management

Explore the SAQA dataset information, NQF level and approved career relationships for this qualification.

SAQA ID72318
NQF Level8
Credits240
StatusRequires Verification
Related careers0

About this qualification

The Doctor of Technology: Contact Centre Management is a 240-credit HEQSF qualification at NQF level 8, originating from Tshwane University of Technology. Its focus is the management of contact-centre environments and related organisational responsibilities. The available record indicates that its registration period ended on 31 December 2018, and its current status requires verification.

Who might consider this qualification?

This qualification might be considered by people interested in advanced academic or professional development related to contact-centre management, subject to the institution’s applicable requirements and confirmation that enrolment is available.

How this qualification may support career preparation

The qualification may support further development for work related to contact-centre management and organisational operations. It does not guarantee employment, appointment, professional registration or entry into a specific career. No approved related-career mappings are available in the supplied evidence.

Skills this qualification may help develop

  • Contact-centre management
  • Management of contact-centre operations
  • Organisational management

Official dataset information

Qualification title
Doctor of Technology: Contact Centre Management
SAQA ID
72318
NQF sub-framework
HEQSF
NQF level
8
Minimum credits
240
Field
3
Subfield
Generic Management
Originator
Tshwane University of Technology (TUT)
Registration end in source dataset
2018-12-31
Verification status: Requires Verification. The imported SAQA file is a historical dataset snapshot; current registration must be separately verified before Edupstairs describes it as current.

Before enrolling

  • Verify the qualification’s current SAQA registration status directly before making any enrolment decision, as the supplied record shows a registration end date of 31 December 2018.
  • Confirm that the institution or provider is authorised to offer the qualification and that enrolment is currently open.
  • Check the applicable admission requirements with the institution.
  • Ask the institution about assessment arrangements and whether any workplace-based requirements apply.
  • Confirm the qualification title, SAQA ID 72318, NQF level and credit value with the institution and SAQA before enrolling.
Data source: Qualification information is based on SAQA dataset records available to Edupstairs. Always confirm current registration, provider accreditation and admission requirements before enrolling.