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Qualification

Diploma in Contact Centre Management

Explore the SAQA dataset information, NQF level and approved career relationships for this qualification.

SAQA ID100970
NQF Level6
Credits360
StatusRequires Verification
Related careers0

About this qualification

The Diploma in Contact Centre Management is a 360-credit, NQF Level 6 qualification in the Generic Management subfield. It is intended to relate to the management and coordination of contact-centre environments, combining a formal higher-education qualification level with a focus on contact-centre management.

Who might consider this qualification?

People interested in management-focused work in contact-centre environments, or in developing a formal qualification related to contact-centre management, might consider it. This is general guidance rather than an admission rule.

How this qualification may support career preparation

The qualification may support preparation for management and coordination responsibilities in contact-centre settings. It does not guarantee employment, appointment or entry into a particular career, and no approved related-career mappings were supplied.

Skills this qualification may help develop

  • Management-related skills
  • Contact-centre coordination skills

Official dataset information

Qualification title
Diploma in Contact Centre Management
SAQA ID
100970
NQF sub-framework
HEQSF
NQF level
6
Minimum credits
360
Field
3
Subfield
Generic Management
Originator
Tshwane University of Technology (TUT)
Registration end in source dataset
2024-06-30
Verification status: Requires Verification. The imported SAQA file is a historical dataset snapshot; current registration must be separately verified before Edupstairs describes it as current.

Before enrolling

  • Verify the qualification’s current SAQA registration status, as the available record requires verification and shows a registration-end snapshot of 30 June 2024.
  • Confirm that the institution and specific offering are appropriately accredited or authorised for the qualification.
  • Check the provider’s admission requirements before applying.
  • Ask the provider about assessment arrangements and whether any workplace-related requirements apply.
  • Confirm that the qualification is open for new enrolment before making any payment or commitment.
Data source: Qualification information is based on SAQA dataset records available to Edupstairs. Always confirm current registration, provider accreditation and admission requirements before enrolling.