Certificate: Contact Centre and Support Procedures
Explore the SAQA dataset information, NQF level and approved career relationships for this qualification.
About this qualification
This was an NQF Level 4, 196-credit qualification focused on contact centre and support procedures. The available record shows that its registration ended on 30 June 2006, and its current status requires verification, so it should not be treated as currently available without confirmation.
Who might consider this qualification?
People interested in contact centre operations and customer-support procedures might have considered this type of qualification. Because the recorded registration period ended in 2006, prospective learners should first confirm whether it remains available or has a current replacement.
How this qualification may support career preparation
The qualification’s title indicates relevance to contact centre and support-procedure work. It may have supported preparation for related operational or customer-support responsibilities, but no specific mapped careers are supplied and it does not guarantee employment or appointment.
Skills this qualification may help develop
- Following contact centre procedures
- Applying structured customer-support processes
- Working with support procedures in a contact centre environment
Official dataset information
- Qualification title
- Certificate: Contact Centre and Support Procedures
- SAQA ID
- 22063
- NQF sub-framework
- OQSF
- NQF level
- 4
- Minimum credits
- 196
- Field
- 3
- Subfield
- Marketing
- Originator
- South African Airways
- Registration end in source dataset
- 2006-06-30
Before enrolling
- Verify the qualification’s current SAQA registration status, as the recorded registration ended on 30 June 2006.
- Confirm that the provider is authorised to offer the qualification, if it is still being marketed.
- Check the applicable admission requirements directly with the provider.
- Ask the provider about assessment arrangements and any workplace requirements that may apply.
- Confirm whether this qualification has been replaced or superseded before making an enrolment decision.