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Qualification

Bachelor of Technology: Contact Centre Management

Explore the SAQA dataset information, NQF level and approved career relationships for this qualification.

SAQA ID72381
NQF Level7
Credits480
StatusRequires Verification
Related careers0

About this qualification

This is a higher-education qualification focused on management in the contact centre environment. It is positioned at NQF level 7 within the HEQSF and carries 480 credits. The supplied record indicates that its registration period ended on 31 December 2018, so its current availability should be confirmed before considering enrolment.

Who might consider this qualification?

It may be considered by people interested in management work in contact centre environments or in developing a formal higher-education background in generic management. This is general guidance only and does not confirm admission eligibility.

How this qualification may support career preparation

The qualification may be relevant to exploring contact centre management-related work, but no approved related careers were supplied. It does not guarantee employment, appointment or professional registration. Because the supplied record indicates a registration end date in 2018, prospective students should first verify whether it remains available for enrolment or achievement.

Official dataset information

Qualification title
Bachelor of Technology: Contact Centre Management
SAQA ID
72381
NQF sub-framework
HEQSF
NQF level
7
Minimum credits
480
Field
3
Subfield
Generic Management
Originator
Tshwane University of Technology (TUT)
Registration end in source dataset
2018-12-31
Verification status: Requires Verification. The imported SAQA file is a historical dataset snapshot; current registration must be separately verified before Edupstairs describes it as current.

Before enrolling

  • Verify the qualification’s current SAQA registration status and whether new enrolment or achievement is permitted.
  • Confirm that the institution and specific offering have the required accreditation or authorisation.
  • Check the provider’s current admission requirements.
  • Ask the provider about applicable assessment arrangements and any workplace or practical requirements.
  • Confirm the qualification title, SAQA ID 72381, NQF level, credits and registration details against current official information.
Data source: Qualification information is based on SAQA dataset records available to Edupstairs. Always confirm current registration, provider accreditation and admission requirements before enrolling.