Advanced Diploma in Contact Centre Management
Explore the SAQA dataset information, NQF level and approved career relationships for this qualification.
About this qualification
The Advanced Diploma in Contact Centre Management is a 120-credit, NQF Level 7 qualification in the HEQSF, originating from Tshwane University of Technology. It is focused on advanced study related to managing contact-centre operations and services.
Who might consider this qualification?
People interested in advanced study related to contact-centre management, customer service operations or the marketing field might consider this qualification, subject to the provider’s published admission requirements.
How this qualification may support career preparation
The qualification may support preparation for contact-centre management-related work by providing advanced study in the area indicated by its title. It does not guarantee employment, appointment or professional registration, and no specific related-career mappings are available in the supplied information.
Skills this qualification may help develop
- Contact-centre management
- Customer service operations management
- Marketing-related operational planning
- Supervisory and management practice in a contact-centre context
Official dataset information
- Qualification title
- Advanced Diploma in Contact Centre Management
- SAQA ID
- 110440
- NQF sub-framework
- HEQSF
- NQF level
- 7
- Minimum credits
- 120
- Field
- 3
- Subfield
- Marketing
- Originator
- Tshwane University of Technology (TUT)
- Registration end in source dataset
- 2024-06-30
Before enrolling
- Verify the qualification’s current SAQA registration status, as the supplied record requires verification and includes a registration-end snapshot of 30 June 2024.
- Confirm that the provider is authorised or accredited to offer the qualification at the time of enrolment.
- Check the provider’s current admission requirements.
- Ask the provider about assessment arrangements and whether any workplace-based or practical requirements apply.
- Confirm that the qualification is open for new enrolment and that the listed qualification details remain current.