Senior Emergency Control Centre Agents (Dispatcher) (X14 Posts)

Closing date: 28 Aug 2026
Department: Western Cape - Western Cape Department of Health and Wellness
Opportunity expired: Applications for this DPSA vacancy have closed on 28 Aug 2026. This page is kept live for reference and to help applicants find similar current opportunities.

Salary: R280 278 per annum

Centre: Emergency Communication Centre, Metropole and Rura

Requirements

Minimum educational qualification: Senior certificate (Grade 12 or equivalent). Experience: Appropriate Emergency/ Medical Call-Centre experience.
Inherent requirement of the job: Ability to work shifts as per roster.
Competencies (knowledge/skills): Basic knowledge of the topographical layout of the Western Cape.
Good listening, work organization and prioritization skills. Computer literacy (MS office).

Duties

Accurately record information in order to ensure data integrity and subsequent appropriate management intervention.
Alert supervisors to recurrent incidents, as well as exceptional incidents of a critical life threatening in nature,
particularly in the mass casualty context.
Mobilise vehicle resources, control the deployment of resources and react to delays in the individual status of the
deployed vehicles.
Training and supervision of Emergency Communications students during their elective.
Implement any instructions as per the identified medical dispatch protocol reference system (MDPRS).
Manage Major Incidents according to plan Delta and MIMMS, and mobilize other emergency services incl.
Traffic, Fire SAPS and Disaster Management when required.
Manage caller anxiety and stress and provide life-saving telephonic interventions.

Enquiries

Ms P Masitho Tel No: (021) 932-1966 (Metropole)
Ms B Dees Tel No: (023) 346-6032 (Cape Winelands/Overberg)
Ms M Arries Tel No: (044) 805-5070 (Garden Route/Central Karoo)
Mr A Titus Tel No: (022) 433- 8700 (West Coast)

Applications

Applications are submitted online via http://www.westerncape.gov.za/health-jobs
(click “online applications”).

Please note: this opportunity has expired, so the application details above are for reference only.

Z83 application form: Download the latest Z83 form
Ask the Community