Reference number: DHET 39/09/2026
Salary: R338 106 per annum (Level 07)
Centre: Polokwane (Limpopo Regional Office)
Requirements
A recognised National Diploma (NQF Level 6) in Information Technology or equivalent qualification.
At least one (1) to (2) two years’ work experience in the IT Field as an IT Technician.
The industry recognised certifications such as MCSE/ MCITP, A+, N+ Security +, ITIL as well as other IT governance
framework will be an added advantage.
Good communication, problem solving, ICT infrastructure support and Customer relationship skills.
Network Administration, IT Service Management.
Sound knowledge COBIT 5 Foundation, ITIL and other IT Governance frameworks.
Duties
To provide Local Area Network and Desktop support services: Creating user account on desktop and laptop (mailbox and windows).
Unlocking of password using Admin Pack.
Setting up desktop, printers and data projectors. Configuring mainframe applications.
Provide support of data migration during computer setup.
Provide telephonic support.
Troubleshooting of all issues reported.
Gather and analyses users’ issues in ICT and provide solutions.
Provide support for identified Level 8 and Level 9/10 issues where configuration solutions have already been documented on the ITIL.
IT helpdesk services: Provide first level contact and convey resolutions to customer issues as requested by level 8/9.
Perform any other related function as requested by Supervisor.
N.B. All shortlisted candidates will be required to complete a relevant competency exercise.
Enquiries
Mr R Kgare/Ms XE Rikhotso/Ms P Morota Tel No: (012) 312 5165/5513/6389
Applications
DHET invites applicants to apply online on the New Z83 form by accessing the
Departmental Website (click the ‘apply now’ button) or
http://z83.ngnscan.co.za/apply and follow the easy prompts/instructions