Reference number: HR 5/1/2/3/28
Salary: R280 278 per annum
Centre: Compensation Fund, Pretoria
Requirements
Grade 12 Certificate.
(NQF Level 4).
No experience required.
Knowledge: Knowledge of relevant Regulations, Law and Legislation (PFMA, COIDA,
POPIA, Promotion of access of Information Access, Public Service Act, Labour
Relation Act, National Treasury Regulations).
Digital Acumen/Call Centre Functionalities.
Call Management.
Query Management.
Stakeholder
Development and Management.
Compensation Fund, policies, procedures, processes.
Contact Centre vision and objectives.
Contact Centre Performance requirements.
Customer services (Batho Pele Principles).
Customer Care Processes and Procedures.
Legislative Requirements: None.
Skills: Data Collection/Capturing.
Call Management.
Active listening.
Critical and innovative Thinking.
Quality Assurance.
Service Delivery Innovation.
Duties
Attend to customer queries for Inbound services.
Register and capture COID claims on the operational system.
Perform continuous process improvements.
Enquiries
Ms W Semahla, Cell: 064 965 8737
Applications
Direct Your Applications to: Jobs-CF16@labour.gov.za