Customer Relation Officer, Provincial Regulatory Entity: Eden

Closing date: 09 Nov 2026
Department: Western Cape - Western Cape Department of Mobility

Reference number: WCMD 62/2026

Salary: R338 106 - R398 277 per annum (Level 07)

Centre: Western Cape Mobility Department, Western Cape Government

Requirements

An appropriate 3-year tertiary qualification (National Diploma/B-Degree or higher qualification); A minimum of 1–year relevant administrative support
experience.
Competencies: Knowledge of and working experience: legislation, regulatory frameworks, policies and best practices relevant to the line
functions; use information systems that support the management of knowledge and information relating to the line function; administer the National Land
Transport Act (Act No. 5 of 2009); administer the Road Transportation Act (Act No. 74 of 1977); administer the Western Cape Road Transportation
Amendment Law Act (Act No. 8 of 1996); administer the National Land Transport Regulations, 2009; manage the functions, activities, processes and
procedures of a Provincial Regulatory Entity; process applications for operating licences; manage financial management, monitoring and reporting procedures,
systems and reports of the Directorate; perform general office administration and database management; manage financial processes in accordance with
the Public Finance Management Act, 1999, National Treasury Regulations, Provincial Treasury Instructions and other applicable financial policies,
prescripts, directives and collective agreements; Skills: perform numeracy and literacy functions; use computer systems effectively; communicate effectively
in the required language; manage projects; perform accounting, finance and audit functions; conduct economic, financial and statistical analysis; perform
legal administration; Other: compile and present reports; solve problems; communicate effectively; plan and organise activities; conduct research; work
effectively under pressure; work irregular hours when required; meet tight deadlines.

Duties

Render assistance with the handling of enquiries; Client Service and Application Administration; Business Process Improvement and Operational
Support; Render administrative support services.

Enquiries

Mr H Kirkwood Tel No: (021) 483 0228

Applications

Only applications submitted online will be accepted. To apply submit your
application online only: via http://www.westerncape.gov.za/jobs or
https://westerncapegov.erecruit.co

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