Graduate Intern - Johannesburg

About Quintica

Quintica is a technology consultancy focused on modernising enterprise platforms and delivering high-quality digital solutions across multiple industries. We partner closely with our clients to design, implement and optimise platforms that improve how organisations work. As part of our early-career talent strategy, we are building a strong pipeline of ServiceNow professionals through structured graduate development.

Role overview

The Technology Graduate – ServiceNow is an entry-level role designed for graduates with a strong interest in enterprise platforms, digital workflows and automation. The role provides hands-on exposure to the ServiceNow platform, supported by structured training, certification pathways and on-the-job learning.

Graduates will work under the guidance of experienced consultants and will progressively build the skills required to support, configure and enhance ServiceNow solutions for Quintica clients.

Key responsibilities

• Participate in formal ServiceNow training and certification programmes aligned to Quintica’s graduate framework
• Support the configuration and maintenance of ServiceNow applications such as HR Service Delivery, ITSM and custom workflows
• Assist with gathering and documenting business requirements under supervision
• Perform basic configuration activities including forms, fields, workflows, notifications and reports
• Support testing activities including unit testing, UAT preparation and defect logging
• Maintain accurate documentation and follow Quintica delivery standards and governance processes
• Collaborate with consultants, developers and project teams across different engagements
• Provide basic user support and troubleshooting where required
• Demonstrate continuous learning and progressive skill development on the ServiceNow platform

Required qualifications and experience

• Recently completed or final-year qualification in Information Systems, Computer Science, Engineering, IT or a related field
• Basic understanding of digital systems, platforms or workflow-based solutions
• Exposure to concepts such as databases, systems configuration, or business processes is advantageous
• No prior ServiceNow experience required, but a strong interest in the platform is essential

Skills and attributes

• Strong analytical and problem-solving skills
• Willingness to learn and adapt in a fast-paced consulting environment
• Good written and verbal communication skills
• Attention to detail and ability to follow defined processes
• Professional attitude with a strong sense of accountability
• Ability to work effectively within a team and take guidance from senior colleagues

What Quintica offers

• Structured graduate development programme aligned to Quintica’s early-career framework
• ServiceNow training and certification support
• Exposure to real client environments and enterprise-scale implementations
• Ongoing coaching, mentorship and performance feedback
• Clear progression pathways into ServiceNow consulting, development or platform specialist roles