GSOC Analyst

About Crisis24

Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. Backed by proprietary AI-enabled SaaS technologies, advanced Global Operations Centers, an extensive global footprint, and the largest team of private-sector intelligence analysts in the world, we deliver localized insights and global perspectives alongside medical, security, crisis response, embedded intelligence, and consultancy services as a preferred partner for Fortune 500 corporations.

At Crisis24, we don't just offer jobs – we offer missions. We recruit the very best from the military, intelligence agencies, academia, law enforcement, medicine, or any of our areas of specialty. We protect more than places. We protect people, reputations, and lifestyles, with integrity, discipline, discretion, and purpose. Whether you're stepping into civilian life after service, seeking personal or professional growth, or bringing specialized expertise to a higher calling, we match your ambition with real opportunity. Do the most important work of your career, helping safeguard the world's most important organizations and individuals against risk.

More information is available at https://www.crisis24.com/careers

Who We Are Looking For

We are looking for a GSOC Analyst to join our team in Cape Town.

The ideal candidate must be detail-oriented, have a strong aptitude in communication and analytical thinking when responding to events, as well as having a team-first mentality. Daily responsibilities will focus on the monitoring of global events from a variety of sources, assess impact, and then disseminating those incidents to the appropriate parties. Analysts must be able to effectively comprehend data and compose clear and effective communications that will have a global audience. The Analyst will regularly monitor security camera systems and coordinate with physical security teams to respond to any incidents.

This position requires shift work, which can include afternoon/nights/weekend and public holidays, as well as the ability to work 8 to 12-hour shifts.

What You Will Work On

• Monitor Camera & Alarms of assigned locations, providing dispatch and investigation when needed
• Monitoreventsthroughopen-sourcecollectionandcoordinationwithlocalassets
• Respond to inbound calls from employees and security personnel, providing customer service-focused responses
• Write security incident investigation reports to provide situational awareness and communicate risks to management
• Monitor designated online tools to conduct situational awareness on social media platforms
• Collect, evaluate, and disseminate intelligence to support action plans based on credibility and likelihood
• Contributetoproceduresandprocessestostandardizeandenhanceriskmanagement
• Work closely with different security teams
• Provide emergency and non-emergency security system monitoring, event dispatch, and emergency notification services
• Process and maintain a wide variety of files, logs, reports, and forms
• This Job Description is not a comprehensive list of all required activities, duties, or responsibilities. Duties, responsibilities, and activities may change at the discretion of the leadership at any time, with or without notice

What You Will Bring  

• A bachelor’s degree in a related field is required - Political Studies / International Relations / Social Science
• Military experience is advantageous. 
• Have an interest or direct experience in the following: Executive Protection, Intelligence, Operations, Critical Incident Management, or Corporate Security
• Mustbewell-versedincurrenttechnologiesandopen-sourcesearchmethodologies
• Must be a competent user of Microsoft Suite, Slack, and other similar tools
• Must be willing to sign an NDA and maintain strict confidentiality

• Must be able to communicate effectively, both verbally and in writing
• Ability to maintain a professional demeanor during stressful situations
• Must be able to quickly adapt and excel in dynamic situations
• Demonstrated organizational and time management skills
• Successful client management experience
• A demonstrated history of effective conflict resolution skills
• Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations
• Ability to attend training events that fall outside normal work hours
• Experience working with Genetec (CCTV/Alarm Monitoring )is strongly preferred

Work environment

This job requires the physical and mental capacity to effectively perform all essential functions. In addition to other requirements, the job may include the following.

• Undergo and meet company standards for background and reference checks, and drug tests if required
• Exposure to sensitive and confidential information
• Regular computer usage
• Ability to handle multiple tasks concurrently
• Must be flexible with the ability to work evenings, odd hours, and weekends with little notice

Please only apply if you meet the above criteria

Information Security

• Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24 is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.