Bartender (KwaZulu-Natal, Kokstad)

ANEW Resort Ingeli Forest is looking for a passionate, energetic and customer-focused Bartender to join our hotel team.

The successful candidate will be responsible for delivering exceptional beverage service, preparing and serving drinks, maintaining bar standards and creating memorable guest experiences in line with the hotel's service expectations.

Role Purpose

Create exceptional beverage experiences while ensuring efficient bar operations and inventory management.

Key Responsibilities

Guest Service

• Welcome guests warmly

• Demonstrate beverage expertise

• Make informed recommendations

• Create specialty cocktails

• Monitor guest satisfaction

• Practice responsible service

• Verify legal drinking age

• Handle special requests

Bar Operations

• Mix drinks to standard recipes

• Maintain clean, organized bar

• Sanitize equipment daily

• Monitor ice quality

• Stock bar supplies

• Clean glassware

• Follow safety protocols

• Coordinate with service team

Financial Management

• Process accurate billing in Simphony

• Record bar covers correctly

• Conduct regular stock takes

• Monitor par levels

• Report discrepancies

• Follow requisition procedures

• Control wastage

Inventory Control

• Monitor stock levels

• Check product quality

• Track expiry dates

• Maintain par levels

• Process requisitions

• Secure storage areas

• Report variances

• Participate in counts

Required Skills

• Beverage service expertise

• Alcohol and Beverage Knowledge

• Cocktail and Beverage preparation

• Mixology and Drink presentation

• Guest service excellence

• Inventory and POS management

• Team collaboration and communication skills

• Speed and Efficiency

• Health and Safety Compliance

Performance Metrics

• Guest satisfaction

• Average check value

• Stock accuracy

• Service timing

• Station cleanliness

• Upselling success