Supply Chain Coordinator

Join Our Mission at Takealot Fulfilment Solutions | We Are TFS

Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.

Who We're Looking For:

Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.

This position reports to the Order Fulfilment Manager 

Purpose of the role: Being point of contact for Customer Service and TDT delivery hubs, ensuring query resolution

Your responsibilities can include:

• Monitoring the TDT hubs performance by performing continuous inspections
• Referring operational issues and/or problems in a timeous and effective manner to the relevant stakeholders for resolution
• Recommending changes to management and compliance management to improve procedures so that customer expectations are managed or exceeded
• Being point of contact for Customer Service and TDT delivery hubs, ensuring efficient and accurate query resolution
• Report generation, so that hubs, the hubs' franchisees, and Franchise managers are aware of their current performance
• Data capturing into the respective systems to ensure business and customers are up to date with deliveries
• Quality control of data
• Other duties and tasks as assigned

Qualifications and experience:

• Matric (Grade 12)
• Degree / Diploma in Supply-Chain/ Logistics
• Min 1-2 years experience
• Ability to read and write in English and interpret written instructions
• Confidence in sharing information and providing feedback
• Solid communication
• Good working knowledge of internet browsers, MS Excel (advanced) and MS Outlook
• Basic math skills and sound mathematical reasoning
• Must have an organised approach to task completion and great attention to detail
• Ability to solve problems by analysing variables and applying appropriate solutions learned through experience and proficiency in understanding the job
• Able to communicate with all levels of management
• Strong organisation skills
• Demonstrated ability to effectively complete work records with strong attention to detail
• Ability to read and interpret data and draw valid conclusions
• Ability to work in a fast-paced environment
• Must be able to work weekends and overtime as required

Attributes required :

• Ability to read and write in English and interpret written instructions
• Confidence in sharing information and providing feedback
• Solid communication
• Good working knowledge of internet browsers, MS Excel (advanced) and MS Outlook Basic math skills and sound mathematical reasoning
• Must have an organised approach to task completion and great attention to detail
• Ability to solve problems by analysing variables and applying appropriate solutions learned through experience and proficiency in understanding the job
• \Able to communicate with all levels of management
• Strong organisation skills
• Demonstrated ability to effectively complete work records with strong attention to detail
• Ability to read and interpret data and draw valid conclusions
• Ability to work in a fast-paced environment
• Must be able to work weekends and overtime as required

Why Join TFS:

• Purpose-driven impact: Transform lives through logistics innovation
• Advanced technology: Work with cutting-edge systems in a fast-paced environment
• Career growth: Thrive in an agile space that champions continuous improvement
• Inclusive culture: Your unique perspective drives extraordinary results

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values. 

More than just a job, we offer: 

A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape.

Takealot Fulfilment Solutions (TFS) is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.