Relationship Management Coordinator

Overview

The Relationship Management Coordinator will work closely with Relationship Managers (RMs) across the EMEA region and other internal teams to assist on day-to-day client deliverables which are critical to providing a high level of service to our clients. The job holder will continually refine processes and tasks to achieve maximum efficiency and consistency in client deliverables within Relationship Management team at Fixed Income & Data Services.

Responsibilities

• Carry out daily operational tasks relating to ICE’s entitlements systems
• Assisting RMs with day-to-day billing related queries
• Reviewing contracts on behalf of the RM team
• Assisting RMs with day-to-day CRM activity to include reporting and data entry
• Assisting in the management of projects across Fixed Income & Data Services
• Working on ad-hoc projects as and when required for the RM team
• Working on account revenue reports and service mappings
• Assisting the Management team with CRM weekly / monthly reporting consolidation
• Working on Financial / Product report reconciliation with Key stakeholders

Knowledge and Experience

• Educated to a degree level or equivalent experience
• Attention to detail and strong analytical skills
• Excellent communication skills, both written and verbal
• Ability to summarize and present work succinctly and accurately
• Have a clear commitment to the team approach and ability to work unsupervised
• Ability to meet strict deadlines and cadence
• Collaborative & team player
• Good knowledge of Microsoft Office packages, predominantly MS Excel and AI related workflows
• Knowledge of Financial Industry - beneficial but not essential