Medical Receptionist

A busy private practice in Cape Town's Southern Suburbs is looking for a friendly, organised receptionist to be the first point of contact for patients. You will support the smooth day-to-day operation of reception, manage patient enquiries and appointments, and keep patient records accurate and confidential.

MAIN OUTCOMES:

• Every patient welcomed warmly and every enquiry handled promptly
  
• A well-managed, accurate appointment diary
  
• Complete, up-to-date and confidential patient records
  
• Payments processed correctly and a front desk that runs smoothly
  

KEY RESPONSIBILITIES:

• Welcome patients and manage reception enquiries
  
• Answer calls and respond to emails and WhatsApp messages
  
• Book, reschedule and confirm appointments
  
• Register new patients and accurately capture intake forms
  
• Update patient information and maintain electronic records
  
• Process payments and issue receipts
  
• Scan, upload and file patient documentation
  
• Support the Practice Manager with general admin and daily operations
  
• Maintain patient confidentiality and professional communication at all times
  

Requirements

KNOWLEDGE AND EXPERIENCE:

• Matric / Grade 12, or equivalent work experience
  
• At least 1 year of reception, admin or customer service experience preferred
  
• Reliable transport to get to work
  
• Clear, confident written and spoken English (Afrikaans will be an advantage)
  
• Computer and basic data entry skills, and willingness to learn new systems
  
• A friendly, professional and well-organised manner
  
• Strong attention to detail
  
• Ability to multitask in a busy environment
  
• Reliable, punctual and willing to learn
  

Advantageous

• Previous medical reception or switchboard experience
  

Benefits

• A role in a respected and growing private practice
  
• Training provided, a supportive professional environment and potential for a permanent position