70000486 - Switchboard Operator

FINANCE DEPARTMENT
SWITCHBOARD OPERATOR
REF NO: 70000486
INTERNAL CONTROL DIRECTORATE
INTERNAL CONTROL AND BUSINESS SYSTEMS DIVISION
Grade: 05
 

Key Responsibility Areas:

•Operates a large PEBX switchboard system and receives, screens and transfers calls to the respective Department or delegate.
•Records details of private or business trunk calls on schedule.
•Maintains/updates internal directories, recording all details on to filo-fax.
•Maintains/updates stop order control and files copies of stop orders provided alphabetically/Department order.

Competencies:

•Oral Communication.
•Organisational Awareness.
•Problem Solving.
•Use of Technology.
•Data Processing and Analysis.
•Service Delivery Orientation.
•Interpersonal Relationships.
•Cognitive Ability.
•Learning Orientation.
•Team Orientation.

Qualifications

Essential Requirements:

•Grade 12 (NQF Level 4) or equivalent.
•6 Months relevant experience.
•Computer Literacy.

The eThekwini Metropolitan Municipality is a metropolitan municipality, created in 2000, that includes the city of Durban and surrounding towns. eThekwini is one of the 11 districts of the KwaZulu-Natal province of South Africa.