Contact Centre Agent: Collections

Responsibilities:  

Telephonic liaison with customers regarding outstanding debt 
Telephonically updating and capturing customer details 
Negotiating with customers regarding payment arrangements 
Achieving daily and monthly targets 
Adhering to processes and procedures 
Compliance with service levels in the department
 

Qualifications: 

Grade 12 (Matric) 

Skills:  

Passionate about people is a must. 

Target driven and experience focused. 

Being an ambassador for our brand and offering amazing Customer experience. 

Exceed Customer expectations by identifying and providing them with the best possible solutions. 

Actively keeping track of sales performance against target. 
 

Competencies and behaviours for success:  

Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. 

Effectively building formal and informal relationship networks inside and outside the organization. 

Building strong customer relationships and delivering customer-centric solutions. 

Making good and timely decisions that keep the organization moving forward. 

Anticipating and adopting innovations in business-building digital and technology applications. 

Creating a climate where people are motivated to do their best to help the organization achieve its objectives. 

Making good and timely decisions that keep the organization moving forward. 

Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. 

Good verbal/ written communication skills and good organisational skills 

Strong organizational and planning skills 

The ability to multi-task in a fast-paced environment 

The ability to work independently 

The ability to take initiative 

A high level of attention to detail 

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.