German Speaking Customer Advisor (on-site)
About this opportunity
Location & Workplace: Cape Town, Western Cape, South Africa (19 Hertzog Boulevard — Fully On-Site)
Language Requirements: Fluent German and Fluent English (Written and Verbal)
Job Title: German-Speaking Customer Service Travel Advisor
Role Overview
In the position of German Customer Service Travel Advisor, you will act as the primary point of touch for global travelers, delivering top-tier service through phone, webchat, and email interactions. Your daily responsibilities will include managing flight and holiday reservations, adjusting itineraries, handling cancellations, and efficiently resolving traveler issues inside a dynamic global travel framework.
Work Setup: 100% Fully On-Site at 19 Hertzog Boulevard, Cape Town.
Education & Vetting: Minimum Grade 12 / Matric qualification; clean criminal record and clear credit history mandatory.
Key Responsibilities
- Customer Support Excellence: Provide outstanding end-to-end assistance across all communication channels.
- Problem Solving & Resolution: Actively listen to customer feedback, handle objections with composure, and provide effective, forward-thinking solutions.
- Itinerary Management: Confirm client information while accurately organizing, updating, and processing flight and vacation bookings.
- Clear & Effective Communication: Explain complex travel guidelines and workflows clearly using fluent German and English.
- Operational Performance: Maintain strong productivity, precision, and speed while navigating intricate customer inquiries.
Candidate Requirements
Essential Criteria:
- Language Proficiency: Fluent written and verbal communication in both German and English.
- Relevant Experience: At least 12 months in international call center environments OR within airline/travel agency settings.
- Educational & Background Vetting: Completed Grade 12 / Matric qualification at minimum, backed by a clean criminal record and clear credit history.
Core Skills:
- Active listening, conflict resolution, effective time management, and ability to stay calm under pressure, reinforced by strong emotional intelligence.
Working Hours & Schedule
- Weekly Commitment: Full-time (40 hours per week), 8-hour daily shifts across 5 working days per week.
- Roster Pattern: Operational shifts scheduled on a rotating roster between 09:00 AM and 02:00 AM SAST.
Remuneration & Benefits
- Base Remuneration: R 20,000.00 gross per month.
- Night Shift Allowance: Extra compensation provided for operational hours worked after 07:00 PM SAST.
- Commuter Transport Subsidy: Subsidized one-way company transport service for late shifts (company covers subsidy portion; employee contribution is R315).
- Medical Benefits (Select One Option):
- Option A — Medical Aid: Full coverage for the employee only, OR
- Option B — Medical Insurance: Coverage for the employee plus up to 2 dependents.
- Pension Scheme: 5% total monthly contribution split evenly (2.5% company match + 2.5% employee contribution).
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