German Speaking Customer Advisor (on-site)
About this opportunity
Location & Workplace: Cape Town, Western Cape, South Africa (19 Hertzog Boulevard — 100% On-Site)
Language Requirements: Fluent German and Fluent English
Job Title: German-Speaking Travel Customer Advisor
Position Summary
As a German-speaking Travel Customer Advisor, you will serve as the premier frontline contact for international passengers. You will deliver high-quality support via telephone, live webchat, and email correspondence. Your main focus involves taking care of new bookings, itinerary modifications, and cancellations, along with resolving problems proactively in a fast-paced international travel environment.
Work Setup: Strictly On-Site at 19 Hertzog Boulevard, Cape Town.
Education & Verification: Minimum Matric / Grade 12 completion; clear credit and criminal background mandatory.
Primary Responsibilities
- End-to-End Service: Deliver exemplary customer service standards across every communication avenue.
- Conflict & Issue Resolution: Practice active listening, diffuse customer concerns with a calm demeanor, and provide immediate solutions.
- Booking & Reservation Control: Verify customer data and meticulously process flight details and vacation itineraries.
- Dual-Language Clarity: Communicate intricate travel procedures and guidelines concisely in both German and English.
- High Efficiency Standards: Sustain high levels of speed, precision, and productivity when dealing with detailed inquiries.
Candidate Profile & Qualifications
Essential Requirements:
- Language Skillset: High fluency in both written and spoken German and English.
- Work Experience: 12+ months within global call centers OR the travel/airline industry.
- Education & Background: Grade 12 / Matric completion with a clean credit and criminal background.
Key Attributes:
- Strong active listening, stress management, conflict handling, emotional intelligence, and time management.
Work Schedule & Hours
- Total Commitment: Full-time (40 hours per week), 8 hours daily across 5 working days.
- Roster Pattern: Rotational shifts scheduled Monday through Sunday.
- Operational Timeframe: Shifts rotated between 09:00 AM and 02:00 AM SAST.
Compensation & Employee Perks
- Base Pay: R 20,000.00 gross per month.
- Late Shift Premium: Additional allowance provided for shifts extending past 07:00 PM SAST.
- Transportation Support: Subsidized one-way shuttle service for late shifts (company covers subsidy; employee contribution is R315).
- Healthcare Provision (Choice of 1):
- Medical Aid Plan (protects the individual employee), OR
- Medical Insurance Plan (protects employee + up to 2 dependents).
- Retirement Planning: 5% total pension contribution (2.5% employer match + 2.5% employee contribution).
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