Receptionist

• Communication
• Listening
• Interpersonal skills
• Administration
• Computer skills

Responsibilities

Operational Duties

•    Front Desk Management:
o    Greet and assist visitors in a professional and friendly manner, direct and announce them appropriately to the relevant Team Members. 
o    Answer, screen, and direct incoming calls efficiently while providing basic information when needed.
o    Ensure that telephone etiquette is maintained and that no personal phone calls will be allowed to be made or received to and from the switchboard and or company phone 
o    Maintain a tidy and welcoming reception area.
o    Ensure punctuality by being on duty timeously between 07:30-17:00

•    Administrative Support:
o    Manage incoming and outgoing mail and deliveries.
o    Schedule appointments and manage meeting room bookings.
o    Prepare and distribute internal communications as needed.

•    Office Coordination:
o    Monitor and order office supplies to ensure stock levels are maintained.
o    Liaise with internal Team Members for office maintenance and repairs.
o    Support other departments with ad hoc administrative tasks.

•    Security and Compliance:
o    Maintain visitor logs and issue access passes.
o    Ensure 100% compliance with company policies and procedures.
o    Ensure 100% compliance with health and safety protocols at the front desk.
o    Report any suspicious activity or security concerns promptly.

•    Customer Service:
o    Provide accurate information to clients and staff.
o    Handle queries and complaints with professionalism and escalate when necessary.
o    Exercise discretion with sensitive information and maintain confidentiality at all times.
o    Uphold the company’s image and values in all interactions.

Growth and new markets/products

o    Assist with ad hoc duties. 
o    Assist with company promotions and attending functions and advertising if and when required. 
o    May be required to wear promotional attire if need be.
o    Adhere to measures are put in place and steps are taken to achieve the short term, medium term and long-term goals of the         company.
 

Qualifications

• Reception and Switchboard Experience (Advantageous)
• Administrative/Clerical Experience (Advantageous)
• Customer Service Experience (Advantageous)
• Computer Skills/ Microsoft Office Yes