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Retail General Manager Career in South Africa

Explore the official OFO occupation, common tasks, specialisations and approved South African qualification pathways.

OFO Code2021-142103
Trade occupationNo
Green occupationNo
Related qualifications1

Occupation overview

Organises and controls the operations of a retail trading establishment.

What does a Retail General Manager do?

A Retail General Manager oversees the day-to-day performance of a retail business. The role may include coordinating staff, managing store operations, monitoring sales and stock, maintaining customer-service standards, and ensuring that the shop operates effectively. Depending on the workplace, the role may involve managing a retail store, shop or personally owned retail business.

Specialisations

Retail Store ManagerShop ManagerShop Owner

How to become a Retail General Manager in South Africa

  1. Build practical experience in retail, customer service, sales, stock control or store operations.
  2. Develop supervisory responsibility and progress into roles such as Retail Store Manager or Shop Manager where possible.
  3. Consider the Further Education and Training Certificate: Generic Management: Wholesale and Retail Management (SAQA ID 63333, NQF Level 4, 150 credits) as a relevant training pathway.
  4. Use workplace responsibility and management experience to strengthen your ability to lead staff and control retail operations.
  5. Confirm current qualification, provider and assessment details with SAQA or an accredited provider.

Edupstairs Preparation Guidance

The listed certificate is relevant preparation for wholesale and retail management, but management careers commonly also involve workplace progression, increasing responsibility and practical experience. Requirements may differ between employers and retail businesses, so verify current expectations with the relevant employer or training provider.

Useful school subjects

  • Business Studies
  • Accounting
  • Economics
  • Mathematics
  • Mathematical Literacy
  • English

Skills that may help

  • Staff supervision and team leadership
  • Retail operations planning
  • Customer-service management
  • Sales monitoring
  • Stock and inventory control
  • Problem-solving and decision-making
  • Communication
  • Organisation and time management

Related Careers

Data source: Career information is based on South Africa’s Organising Framework for Occupations (OFO) and Edupstairs career guidance. Employer, training and professional requirements may vary and should be confirmed with the relevant organisation.