Requirements

Minimum educational qualification: General Education and Training Certificate
(GETC)/Grade 9 (Std. 7).
Experience: Appropriate experience in the operating of a high-volume switchboard in a messaging and Public Address system (PA).
Inherent requirement of the job: Physically able to hear and speak clearly.
Must be able to work shifts, night shifts, weekends and Public holidays.
Work overtime when required by operational needs.
Competencies (knowledge/skills): Appropriate knowledge and ability to operate a high- volume Switchboard
equipment, a messaging and Public Address system effectively and efficiently.
Excellent listening skills and telephone etiquette.
Computer literacy in Microsoft Packages (Word, Excel and Outlook).

Duties

(key result areas/outputs): Manage switchboard and Page staff over the intercom,
efficient communication handling (both internally and externally) of incoming and
outgoing calls and answer telephonic queries and deliver messages.
Handling of all telecommunication equipment and related tasks and ensuring that switchboard
and telephone equipment is in working order and report all faults to supervisor/ relevant persons.
Maintain internal telephone directory.
Provide feedback on the operational running of the component and support supervisor by adhering to the
Code of Conduct for the Public Service.
Monitor telephone accounts and keep record off all cellular, national and international calls made and distribute monthly
to departments

Enquiries

Mr M Pedro, tel.no. (021) 377-4327

Applications

Applications are submitted online via http://www.westerncape.gov.za/health-jobs (click
“online applications”).

Z83 application form: Download the latest Z83 form