South African youth living with disabilities continue to face major challenges when trying to access meaningful employment opportunities. Many young people complete Matric and struggle for years without finding stable work experience or qualifications that can help them build a professional career. This is why programmes like the Clarity EQ Contact Centre NQF Level 3 Learnership Programme are becoming increasingly important.
The programme is specifically designed to help unemployed youth living with disabilities gain practical workplace exposure, earn a monthly stipend, and obtain a nationally recognised qualification in the growing contact centre and customer service industry.
For many young people in KwaZulu-Natal, this opportunity could become the first major step toward long-term employment and financial independence.
The learnership will take place in Mount Edgecombe, KwaZulu-Natal, and successful candidates will receive a monthly stipend of R5,500 while participating in the 12-month programme.
Applications officially opened on 27 May 2026 and the closing date is 20 June 2026.
Quick Overview
- Programme: Clarity EQ Contact Centre NQF Level 3 Learnership Programme 2026
- Location: Mount Edgecombe, KwaZulu-Natal
- Industry: Business Process Outsourcing (BPO) / Contact Centre
- Programme Duration: 12 Months
- Qualification Level: NQF Level 3
- Monthly Stipend: R5,500
- Closing Date: 20 June 2026
- Employment Type: Paid Employment Programme
- Target Group: Unemployed South African youth living with disabilities
- Minimum Qualification: Grade 12 / Matric
- Experience Required: Minimum 6 months call centre experience
- Residency Requirement: Must reside in KwaZulu-Natal
What Learners Will Be Doing During the Programme
The learnership combines practical work exposure with classroom-based learning.
Learners will spend:
- 30% of their time in face-to-face classroom learning
- 70% of their time gaining workplace experience in the contact centre environment
This balanced approach ensures that learners develop both technical knowledge and practical confidence.
Inbound Customer Support Responsibilities
Successful learners will assist customers through incoming calls and customer support processes.
Key responsibilities include:
- Answering incoming customer enquiries
- Assisting clients with service-related questions
- Providing first-call problem resolution
- Capturing customer information accurately
- Updating CRM systems in real time
- Recording customer interactions professionally
- Escalating unresolved issues when necessary
Inbound support roles help learners improve communication, patience, professionalism, and problem-solving abilities.
These skills are transferable across many industries beyond contact centres.
Outbound Contact Centre Responsibilities
Learners will also gain exposure to outbound campaigns.
This may include:
- Customer follow-up calls
- Warm lead generation
- Customer satisfaction surveys
- Promotional campaigns
- Customer retention activities
- Upselling products and services
- Updating customer records and contact details
Outbound experience is highly valuable because it helps learners build confidence in communication and persuasion.
Many companies specifically seek candidates who have both inbound and outbound call centre experience.
Learner Commitments and Expectations
Candidates applying for this programme must understand that learnerships require discipline, commitment, and professionalism.
Learners will be expected to:
- Attend work daily
- Arrive on time consistently
- Participate actively in classroom sessions
- Complete assessments and assignments
- Build a compliant Portfolio of Evidence (PoE)
- Meet workplace performance standards
- Maintain professional conduct
This is not simply a short course. It is a structured workplace development programme designed to prepare learners for long-term employment.
Minimum Requirements for Applicants
Applicants must carefully review the minimum requirements before applying.
Educational Requirements
Candidates must have: A completed Grade 12 / Matric certificate
Citizenship Requirements
Applicants must: Be South African citizens
Experience Requirements
Candidates must have:
- At least 6 months of practical call centre experience
- Exposure to both inbound and outbound functions
This requirement is important because learners will enter a live operational environment where basic call centre understanding is necessary.
Disability Requirement
This programme is specifically designed for persons living with disabilities.
Applicants must provide:
- A valid doctor’s letter
- Confirmation of disability status documentation
The documents will be vetted and verified for authenticity as part of Employment Equity reporting requirements.
Skills Required
Applicants should possess:
- Strong English communication skills
- Active listening abilities
- Basic computer literacy
- Professional telephone etiquette
- Good interpersonal skills
- Ability to work within a team environment
Residency Requirements
Candidates must:
- Reside in KwaZulu-Natal
Because the programme is based in Mount Edgecombe, applicants should ideally live within travelling distance or have reliable transport arrangements.
Benefits of the Clarity EQ Learnership Programme
One of the biggest advantages of this programme is that learners earn an income while studying.
Monthly Stipend
Successful learners will receive: R5,500 monthly stipend
For many unemployed youth, this financial support helps cover:
- Transport costs
- Meals
- Personal expenses
- Family support
- Data and communication costs
Nationally Recognised Qualification
Learners will complete a recognised: Contact Centre NQF Level 3 qualification
This qualification can strengthen future job applications and open pathways into:
- Customer service
- Sales support
- Administration
- Client services
- Technical support
- Helpdesk operations
- Reception and front-office roles
Corporate Work Experience
A full year of corporate workplace exposure can significantly improve employability.
Many employers prefer candidates who already understand:
- Workplace professionalism
- Team structures
- Customer interaction
- Performance management systems
- Corporate communication
- CRM software systems
By the end of the programme, learners will have gained real-world experience that can strengthen their CVs.
Important Documents Applicants Should Prepare
Before applying, candidates should prepare certified copies of:
- South African ID
- Matric certificate
- Updated CV
- Proof of residence
- Doctor’s disability confirmation letter
- Disability status confirmation documents
Applicants should ensure all documents are clear, updated, and professionally presented.
How to Apply
APPLY FOR THE CLARITY EQ CONTACT CENTRE (NQF LEVEL 3) LEARNERSHIP PROGRAMME 2026 HERE
Tips for Improving Your Application
Competition for funded learnerships can be extremely high.
Here are some useful tips:
- Ensure your CV is updated and error-free
- Highlight previous call centre experience clearly
- Include communication-related strengths
- Use a professional email address
- Answer calls from unknown numbers after applying
- Check emails regularly
- Prepare for possible interviews or assessments
Edupstairs Advice
Many young people underestimate the long-term value of customer service and contact centre experience. However, the reality is that communication skills, professionalism, and client service experience are highly transferable across multiple industries.
If you meet the requirements for this programme, apply as early as possible and ensure your documentation is professionally prepared.
Youth living with disabilities often face additional barriers when entering the labour market, which makes opportunities like this especially important. Even if you already have some workplace exposure, adding a recognised qualification and a full year of structured corporate experience to your CV can create stronger career opportunities in the future.
Do not wait until the closing date to submit your application.
Frequently Asked Questions (FAQs)
- Is this programme only for people living with disabilities?
Yes. The programme is specifically designed for South Africans living with disabilities who can provide valid medical confirmation documents.
- Is the programme paid?
Yes. Successful learners will receive a monthly stipend of R5,500.
- Do I need previous work experience?
Yes. Applicants need at least 6 months of practical call centre experience covering inbound and outbound functions.
- Is the qualification accredited?
Yes. Learners will complete a nationally recognised Contact Centre NQF Level 3 qualification.
- Where is the programme located?
The learnership will take place in Mount Edgecombe, KwaZulu-Natal.
- Can applicants from outside KwaZulu-Natal apply?
Preference is given to applicants residing in KwaZulu-Natal.
- What happens after the programme ends?
Completion does not guarantee permanent employment, but learners gain valuable experience and qualifications that improve employability significantly.
You can also:
- View latest Internships
- View latest Learnerships
- View Latest Bursaries
- View latest Government jobs
- View latest Company Vacancies
- View latest Municipality vacancies
- Visit the Edupstairs blog for daily updates
Disclaimer
Edupstairs publishes opportunity information for educational and awareness purposes. We are not the official recruiters for this programme. Applicants should always verify information directly with the official advertiser and beware of scams requesting payment for job applications or learnership placements.
EDUPSTAIRS IS A REGISTERED NON-PROFIT ORGANISATION NPO No: 232 – 182, PUBLIC BENEFIT ORGANISATION (PBO): 930066984. EDUPSTAIRS DOES NOT, IN ANY WAY OR FORM, SOLICIT MONEY OR CV’S FROM PEOPLE FOR JOBS. PLEASE BE AWARE OF PHONY JOB POSTINGS AND RECRUITMENT FRAUD. USE THE EDUPSTAIRS SCAM DETECTOR TOOL TO SPOT A SCAM BEFORE YOU APPLY