Truworths Group is looking for suitably qualified applicants to apply for their various vacancies. The Closing Dates for applications are from the 12th to the 31st July 2022 respectively.
- TRUWORTHS GROUP
APPLICATIONS ARE INVITED FROM SUITABLY QUALIFIED AND EXPERIENCED CANDIDATES TO APPLY THE FOLLOWING VACANT POSITIONS:
POST 1: FLEXI SALES CONSULTANT CROSS TRAINED
REF NO: TRU220606-5
LOCATION: TYGERVALLEY, WESTERN CAPE
CONTRACT: FLEXI
CLOSING DATE: 17 JULY 2022
JOB DESCRIPTION
At Truworths, you’ll find a dynamic business environment where our staff is constantly challenged to reinvent the way we do business in order to keep us at the forefront of the South African fashion industry. Take a walk through our stores or offices and you’ll encounter an infectious love of fashion and a tangible will to succeed among the people who make up our business – both of which are key to keeping us at least one step ahead of the competition.
The cross trained consultant can operate on the sales floor as well as on the service desk. This is a versatile individual that values customer service and enjoys working with customers. To be successful in this position you must be systems minded and have a good eye for detail and fashion.
KEY RESPONSIBILITIES
- Assist customers with finding merchandise
- Merchandising the store according to the MBP principals
- Payments and purchases on the POS system
- Opening new accounts
- Maintaining or controlling stock losses
- Building relationships with customers
QUALIFICATIONS AND EXPERIENCE
- Experience on the floor and cash desk
- Product knowledge, passion for fashion and good selling skills
COMPETENCIES
- Proactive, self-motivated and security conscious
- Excellent customer relations and people skills
- Excellent communication skills
- Loyal, committed and energetic
POST 2: FLEXI SALES CONSULTANT CROSS TRAINED
REF NO: TRU220216-1
LOCATION: KENILWORTH, WESTERN CAPE
CONTRACT: FLEXI
CLOSING DATE: 12 JULY 2022
JOB DESCRIPTION
At Truworths, you’ll find a dynamic business environment where our staff is constantly challenged to reinvent the way we do business in order to keep us at the forefront of the South African fashion industry. Take a walk through our stores or offices and you’ll encounter an infectious love of fashion and a tangible will to succeed among the people who make up our business – both of which are key to keeping us at least one step ahead of the competition.
The cross trained consultant can operate on the sales floor as well as on the service desk. This is a versatile individual that values customer service and enjoys working with customers. To be successful in this position you must be systems minded and have a good eye for detail and fashion.
KEY RESPONSIBILITIES
- Assist customers with finding merchandise
- Merchandising the store according to the MBP principals
- Payments and purchases on the POS system
- Opening new accounts
- Maintaining or controlling stock losses
- Building relationships with customers
QUALIFICATIONS AND EXPERIENCE
- Experience on the floor and cash desk
- Product knowledge, passion for fashion and good selling skills
COMPETENCIES
- Proactive, self-motivated and security conscious
- Excellent customer relations and people skills
- Excellent communication skills
- Loyal, committed and energetic
POST 3: FLEXI SALES CONSULTANT CROSS TRAINED
REF NO: TRU211111-4
LOCATION: CANAL WALK, WESTERN CAPE
CONTRACT: FLEXI
CLOSING DATE: 31 JULY 2022
JOB DESCRIPTION
At Truworths, you’ll find a dynamic business environment where our staff is constantly challenged to reinvent the way we do business in order to keep us at the forefront of the South African fashion industry. Take a walk through our stores or offices and you’ll encounter an infectious love of fashion and a tangible will to succeed among the people who make up our business – both of which are key to keeping us at least one step ahead of the competition.
The cross trained consultant can operate on the sales floor as well as on the service desk. This is a versatile individual that values customer service and enjoys working with customers. To be successful in this position you must be systems minded and have a good eye for detail and fashion.
KEY RESPONSIBILITIES
- Assist customers with finding merchandise
- Merchandising the store according to the MBP principals
- Payments and purchases on the POS system
- Opening new accounts
- Maintaining or controlling stock losses
- Building relationships with customers
QUALIFICATIONS AND EXPERIENCE
- Experience on the floor and cash desk
- Product knowledge, passion for fashion and good selling skills
COMPETENCIES
- Proactive, self-motivated and security conscious
- Excellent customer relations and people skills
- Excellent communication skills
- Loyal, committed and energetic
CLICK HERE TO APPLY
POST 4: CREDIT OPERATIONS SUPERVISOR – MULTIMEDIA/E-COMMERCE
REF NO: TRU220627-7
LOCATION: CAPE TOWN, WESTERN CAPE
CONTRACT: PERMANENT
CLOSING DATE: 17 JULY 2022
JOB DESCRIPTION
Our Customer Services department requires a supervisor with a real passion for retail and commitment to a high level of customer service, to work in our Multimedia Department and Ecommerce team.
The purpose of this role is to ensure the day to day management of a team of agents and to drive excellent service delivery through coaching and team engagement.
WORKING HOURS:
- Monday to Friday 08:00 am – 17:00 pm
- Saturday 09:00 am – 14:00 pm
*Please note that working hours are subject to change depending on business requires
KEY RESPONSIBILITIES
- Motivate agents to achieve team / business goals
- Identify training needs, sharing these with the Department manager and Training team
- Be a subject matter expert supporting and facilitating training sessions with team members
- Recognize and acknowledge high performance and accomplishments
- Ensure that all behaviours are addressed immediately
- Communicates information in a timely, accurate and understood manner to all team members
- Drive the focus on improving the customer experience on every interaction through call listening, quality checking, coaching and feedback
- Ensure regular feedback is given to Agents with regards to action plans that have been set
- Ensure all relevant business communications are communicated to the team as and when required
- Resolve all customer queries that are escalated or are identified as detracting from the positive customer experience that we intend to achieve
- Drive teams performance on systems and all metrics
- Track and accurately update operational performance files for agents on a weekly basis
- Compiling and sending reports as required by the business for relevant updates
QUALIFICATIONS AND EXPERIENCE
- Proven work experience as a team leader or supervisor, within a customer service / call centre environment
- In-depth knowledge of Call Centre performance metrics, standards and best practice
- Good PC skills, especially MS Excel
- Excellent communication and leadership skills
- Organizational and time-management skills
- Decision-making skills
- Matric qualification essential
- Clear criminal and credit history
- Basic ‘Vision-Nexus’ experience will be advantageous
- Availability and willingness to work overtime/public holidays where required by the business
- Excellent level of proficiency in written & spoken English
- UK call centre experience advantageous
COMPETENCIES
- Customer Focus
- Adaptability & Flexibility
- Quality Focus
- Problem Solving Ability
- Coaching
- Conflict Resolution
- Decision-Making Ability
POST 5: RECOVERIES LIASON – CREDIT CLERK
REF NO: TRU220627-1
LOCATION: CAPE TOWN, WESTERN CAPE
CONTRACT: PERMANENT
CLOSING DATE: 17 JULY 2022
JOB DESCRIPTION
Our Recoveries department requires an individual with an enquiring mind and a real passion for customer service, to work in their Recoveries Team. The Recoveries Team forms part of the Credit Services function of Truworths with the main function of rendering customer services on accounts that are outsourced for debt collection. We deal with queries from customers, stores and external debt collection agencies.
An exciting role has become available for a recoveries liaison within our Recoveries Team that forms part of the Credit Services Department at Truworths.
KEY RESPONSIBILITIES
- Resolve email and telephonic queries from internal and external stakeholders, as well as customers, which relates to any account outsourced for collection or recovery.
- Accurately assess communication/ requests/ queries and respond in line with the SLA.
- Ensure customer account records and internal systems are timeously and accurately maintained.
- Action workflow queues promptly and appropriately.
- Accurately process ad hoc journals and/or allocate payments to accounts.
- Identify and escalate problematic queries timeously.
QUALIFICATIONS AND EXPERIENCE
- Minimum of 2 years’ experience in a similar role
- Call Centre (customer service, collections and/or sales) experience
- Vision and CAS experience (advantageous)
- Ability to speak an African language (advantageous)
- Understanding of Debt Review and Sequestration process (advantageous)
- Clear criminal and credit record
COMPETENCIES
- Excellent telephonic communication skills (clarity, pace, pitch and tone of voice will be used for short listing purposes)
- Excellent customer service skills
- Computer literacy
- Numeracy skills
- Attention to detail
- Open to learning
- Passionate, enthusiastic and innovative
- High personal standards in terms of work ethic, professionalism and punctuality
- Able to work well in a team
POST 6: DEBT COLLECTOR 7HR
REF NO: TRU220617-1
LOCATION: PRETORIA, GAUTENG
CONTRACT: PERMANENT
CLOSING DATE: 17 JULY 2022
JOB DESCRIPTION
At Truworths, you’ll find a dynamic business environment where our staff is constantly challenged to reinvent the way we do business in order to keep us at the forefront of the South African fashion industry.
Take a walk through our stores or offices and you’ll encounter an infectious love of fashion and a tangible will to succeed among the people who make up our business – both of which are key to keeping us at least one step ahead of the competition.
Our Customer Services department requires people with a real passion for retail and commitment to a high level of customer service, to work in our Debt Collection Department as a Debt Collector in Pretoria
KEY RESPONSIBILITIES
- Advises customer of total due amount (arrears + instalment due).
- Confirms salary date and ensure correlations between salary date, PTP date and date last paid.
- Advises customer of the relevant consequences of non-payment or benefits of making payment.
- Negotiate for total due/Multiple PTPs.
- Offers the option to pay via credit card and explain benefits of paying via credit card.
- Offer a debit order and explain benefits of a debit order payment.
- All info updated correctly and correct action codes used.
QUALIFICATIONS AND EXPERIENCE
Qualification/s:
- Matric or equivalent qualification
Experience / Knowledge:
- Previous relevant experience (collections experience) is advantageous.
COMPETENCIES
Technical:
Essential Competencies:
- Computer literate (Excel, Word).
- Multi lingual beneficial.
Behavioural:
- Is a willing, enthusiastic & active participant.
- Eager to learn new skills.
- Patient and tolerant.
- Competitive and a desire to succeed
- Focus and the ability to concentrate for long periods.
- Persistent and assertive.
- The ability to work in a competitive and stressful environment.
- Problem solving skills.
- Strong negotiation skills.
- Punctuality and good attendance.
- Honestly and trustworthy.
- Adapt to change quickly, in a fast-paced environment.
POST 7: INBOUND CALL CENTRE AGENT – ECOMMERCE/MULTIMEDIA
REF NO: TRU220411-8
LOCATION: CAPE TOWN, WESTERN CAPE
CONTRACT: PERMANENT
CLOSING DATE: 17 JULY 2022
JOB DESCRIPTION
Truworths, you’ll find a dynamic business environment where our staff is constantly challenged to reinvent the way we do business in order to keep us at the forefront of the South African fashion industry.
Our Customer Services department requires agents with a real passion for retail and commitment to a high level of customer service, to work in our Multimedia Department and Ecommerce team.
KEY RESPONSIBILITIES
- Preparation for contacts answered.
- Personality and quality of multimedia correspondence (works at enhancing relationships with customers).
- Exercises good judgement as to when to educate the Customer (for example, benefits of payment, NCA, Fashion Delivery Service, consequences of non-payment etc.).
- Administration – demonstrates an ability to adhere to administrative procedures with speed and accuracy.
- Department performance – actively contributes towards responding to Customers within 48 hours. Drives own training.
Take inbound calls related to E-commerce (online) and Fashion Delivery orders
- Assist the customer with tracking their orders
- Assist customers with online profile
- Liaising with couriers and stores and giving feedback to the customer
QUALIFICATIONS AND EXPERIENCE
- A minimum of 12 months experience within a contact centre in an agent or similar role
- Matric qualification
COMPETENCIES
- Customer/Client focus
- Effective time management skills
- Attention to detail
- A good deal of accuracy
- Ability to follow set procedures
- The ability to be pro-active and constantly seek a better way of doing things
- Good time management
- Ability to work under pressure
- Able to work in a team and independently
- Excellent level of proficiency in written & spoken English
- Extremely self-motivated & organised with the ability to multitask & prioritise
- Strong analytical, problem solving and investigative skills
- Exceptional customer Service Experience
- Must be proficient in contact centre systems
- Basic computer literacy
- Basic ‘Vision-Nexus’ experience
- Availability and willingness to work overtime/public holidays where required
- 40 WPM typing speed
POST 8: HOUSE MODEL – MENSWEAR
REF NO: TRU220516-9
LOCATION: CAPE TOWN, WESTERN CAPE
CONTRACT: TEMPORARY CONTRACT
CLOSING DATE: 16 JULY 2022
JOB DESCRIPTION
The Quality Assurance Department is looking for an individual to assist with fitting Menswear garments. The successful candidate will be required to attend fitting sessions of sample garments.
Note:
Please measure yourself accurately prior to contacting us. Candidates will be considered solely on the basis of body measurements.
If you are interested and meet all the requirements, provide a copy of your CV and measurements.
KEY RESPONSIBILITIES
- The main purpose of this position is to assist with fitting menswear garments.
QUALIFICATIONS AND EXPERIENCE
To qualify for this role you need to be:
Standard height:
- 178cm (Athletic Figure)
Body Measurements:
- Neck Circumference: 42cm
- Across Mid-ArmholeBack (Base): 42cm
- Across Mid-Armhole Front: 38.5cm
- Full Chest: 103cm
- Shoulder Length to bone: 15.5cm
- Full Bicep: 35cm
- Wrist Circumference: 18cm
- Sleeve Length to Wrist: 63.4cm
- Natural Waist line: 87cm
- Top Hip (10cm below waist): 91cm
- Full Seat (Maximum ( widest part of Hip): 103cm
- Half Fork: 61.5cm
- Inside Leg below Ankle: 84cm
- Calve: 38.5cm
- Ankle: 24cm
COMPETENCIES
- Well groomed
- Equipped with excellent communication skills
- The confidence to give feedback of your impressions of garment fits and styling
- Possess the ability to juggle appointments and tasks , as well as work to deadlines in a demanding environment
- Computer literate
- An enthusiastic team player
POST 9: HOUSE MODEL
REF NO: TRU220325-2
LOCATION: CAPE TOWN, WESTERN CAPE
CONTRACT: TEMPORARY CONTRACT
CLOSING DATE: 31 JULY 2022
JOB DESCRIPTION
An exciting opportunity for a model with a passion for fashion. Working with Ladieswear Buying teams and the QA Department, the successful candidate will be required to attend fitting sessions of sample garments.
Note: Please measure yourself accurately prior to contacting us. Candidates will be considered solely on the basis of body measurements rather than appearance. If you do not meet the prescribed size and measurements, your application will not be processed.
KEY RESPONSIBILITIES
To qualify for this role you need to be a size 10/34 with the following measurements:
- Height: 168 – 170cm
- Bust: 89cm
- Under bust: 76cm
- Overbust 84 cm
- Waist: 70 cm
- Top hip: 88cm (10 cm below waist)
- Lower Hip: 96.5 cm (20 cm below waist)
- Bicep: 29 cm
- Thigh: 58.5cm
- Bra size: 34B
QUALIFICATIONS AND EXPERIENCE
- Well groomed
- Equipped with excellent communication skills and the confidence to give feedback of your impressions of garment fits and styling
- Possess ability to juggle appointments and tasks as well as work to deadlines in a demanding environment
- Computer literate
- An enthusiastic team player
COMPETENCIES
Behavioural:
- Well groomed
- Equipped with excellent communication skills and the confidence to give feedback of your impressions of garment fits and styling
- Possess ability to juggle appointments and tasks as well as work to deadlines in a demanding environment
- Computer literate
- An enthusiastic team player
POST 10: FASHION STUDIO DESIGNER
REF NO: TRU220610-11
LOCATION: CAPE TOWN, WESTERN CAPE
CONTRACT: PERMANENT
CLOSING DATE: 28 JULY 2022
JOB DESCRIPTION
At Truworths, you’ll find a dynamic business environment where our staff is constantly challenged to reinvent the way we do business in order to keep us at the forefront of the South African fashion industry.
Take a walk through our stores or offices and you’ll encounter an infectious love of fashion and a tangible will to succeed among the people who make up our business – both of which are key to keeping us at least one step ahead of the competition.
Find a place in the creative heart of our business.
At the centre of Truworths Menswear success is the in-house Fashion Studio. This is where fashion trends are analysed and ideas are generated from information sourced through trend institutes and international fashion fairs, whilst consultants in the major fashion capitals monitor trends from Retailers in the USA, UK and Europe.
KEY RESPONSIBILITIES
- Using your considerable experience, expertise and great fashion eye you can absorb and work with these global trends to identify what is new and happening, in terms of colours, fabric, styles and trims for each Truworths brand for the next season.
- Key to this role is your ability to communicate, energise and inspire our team of buyers, planners and merchandise leadership using this exciting fashion information to develop an extensive range of garments and styles with limited quantities of each item to ensure exclusivity.
QUALIFICATIONS AND EXPERIENCE
Experience / Knowledge:
- To confidently apply your talents and skills to this awesome career opportunity, you will need 5+ years of design experience in a similar fashion retail or creative manufacturing environment.
- Alternatively, as the role requires you to practically apply your creative energy; you may be one of those rare breeds of Fashion Buyers, who can move between the two or have experience in both design and buying.
- Your skill set should include: Design skills with experience in – InDesign and Photoshop, as well as CAD skills with strong strength in product.
‘When submitting your application please include a copy of your portfolio.’
COMPETENCIES
Behavioural:
- Good communication skills;
- Team orientation;
- Attention to detail;
- Team player
Kindly note that only applicants who meet the requirements will be contacted. We are committed to the principles of Employment Equity.
